Bifi Cherian

Experience

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  HiTech Mobiles

  Jan 2014 - Apr 2015

  Customer Service Manager

  Receives and process Smart Phone-related calls to the Service Desk and resolves basic issues via telephone, email.Identifying and escalating priority issues as per user inputs.

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  Papa luv Creatives

  Jan 2017 - Jan 2018

  Desktop Support Engineer`

  Diagnosing and resolving technical and software issues.Provide alternative solutions, where appropriate, with the objective to maintain user’s satisfaction.Ensuring that computer equipment is properly tracked, received, and relocated in/out of inventory.Coordinates activities with outside vendors, maintenance contract, etc.

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  Bank Muscat

  Jan 2019 - Jan 2021

  IT Consultant

  Windows 10 rollout to all the branches of Bank Of Muscat:The project deals with deployment of Microsoft Windows 10 operating system in the PCs at various branches of Bank Muscat.Deployment of Laptops for Bank Employees working from home:Involved in deployment of laptops to bank employees working from home due to the COVID 19 pandemic, loading of OS image & various banking application, configuring VPN access.Replacement of Multi-Function Network Printers:Project involved replacement of older MFPs with new Xerox MFPs, was responsible for interfacing the printers to network & testing them. Assisted employees to get started with the new units.Replacement of CISCO Network Switches:Project involved replacement of older switches with new CISCO 9300 series switches. Show less

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  Oasis Smart Services And Trading L.L.C

  Jan 2022 - Aug 2022

  Desktop Support Engineer

  Diagnosed and resolved technical and software issues, ensuring optimal functionality and user satisfaction. Provided alternative solutions to problems, effectively addressing user needs and maintaining high levels of customer satisfaction. Deployed desktops and printers for diverse clients, ensuring accurate setup and configuration for seamless operations. Coordinated support and installation activities, collaborating with internal teams and external vendors to deliver timely solutions. Conducted remote desktop troubleshooting sessions with end-users, guiding them through technical problem resolution. Set up and tested desktop and laptop peripherals to ensure their proper functionality and integration.Overall, my experience as a Technical Support Specialist has equipped me with the skills and expertise to effectively diagnose and resolve technical issues, provide excellent customer support, and coordinate various support and installation activities. I am committed to delivering exceptional results and contributing to the success of the organization. Show less