Joshua Haswell

Experience

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  Cynergy International

  Jan 2004 - Jan 2005

  Sales Manager / Sales Trainer / Team Leader / Crew Manager

  Sales Manager / Recruitment: Developed the direct sales team from 2 to 25 staff with 5 promoted team leaders. Averaging 140 sales per week (30% higher than other teams).Sales Trainer: Organised and facilitated all sales training. Conducting 1on1 reviews and KPI and performance for all staff. Training the broader teams on new products, features and sales techniques.

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  Allphones Telco

  Jan 2005 - Jan 2007

  Store Manager / Sales Trainer (Multiple Locations)

  Store management: Managed and developed all in-house marketing, sales, and promotions to achieve the 4th and 5th highest-performing stores nationwide. Oversaw the entire store operations, including inventory, display reporting, management and performance reviews.Sales training: Training all staff (15 employees, full-time and part-time) across 2 locations on all product changes, promotions, procedures, compliance and network offerings. Sales strategies, customer experience, identification of clients’ needs, referrals and upselling. Show less

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  Commander Communications Group

  Jan 2007 - Jan 2009

  Territory Account Manager / Business Development Manager

  Territory Manager/Account Manager: Top-performing account executives, averaging 125% of monthly targets. Actively manage accounts with cross-selling products to reduce churn and increase market share.Business Development Manager: Responsible for generating sales and lead generation by contacting existing and past clients. Identifying needs, upselling opportunities, and exploring full-suite solutions.

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  CCORP - C-Education

  Jan 2009 - Jan 2011

  Senior Sales Manager / Sales Leader / Sales Development & Training Manager

  Sales Manager: Achieved and set the highest weekly, monthly and yearly sales goals. Team Leader: Directing all sales staff at events and trade shows while liaising with CEOs, directors & EAs at partner events. Subject matter expert for courses and programs. Sales Trainer: Training all staff on current procedures, product information, updated programming, selling techniques, scripting (email and phone), objections handling, closing techniques, sales cycles, pipeline projection and sales funnel management. Show less

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  High Degree Fitness

  Jan 2011 - Jan 2016

  Managing Director / Sales Manager / Engagement Manager

  High Degree Fitness represents everything the industry should be! Our Moto ‘Don’t have a fit…GET FIT’ is something we truly believe in. Helping clients by aligning their goal, body, health, fitness and nutrition into one program.Leadership & Management: Developed the largest non-franchise training businesses. Increasing the total average from 12 sessions to 40+ (230%) per trainer at each location. Successfully managed 19 staff (16 personal trainers, 1 manager, 1 assistant manager, and 1 administration assistant) across 7 locations.Sales and Engagement: Development of all programs to enable trainers and broader business growth. Developing more comprehensive business strategies to reduce client churn and adoption of sessions. Training and development in effective sales techniques, time management, fitness, systems and processes. Customer Success / Customer Experience: Development of effective personal training programs and customer experience strategies to ensure the success of each trainer and club. Substantially reducing attrition and increasing retention of long-term clients.Marketing Manager: Developed monthly and quarterly marketing campaigns. Creation of all email, online and in-house promotions systems and strategies across all locations. This included the design, content, copy, and type of marketing material. Show less

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  SmarterPT

  Jan 2013 - Jan 2018

  Program Manager / Managing Director / Advisor / Mentor

  Similar to many of the roles I have taken in my career, I saw a huge gap and sought to provide a more straightforward solution.Program Manager: Providing bespoke coaching and strategies to professionals worldwide on business success to grow business returns and profits between 100%-150% within Q1 of coaching. Establishing systems, plans and tracking for business owners to reach their unique financial goals. Customer Success / Engagement: Working on-site & remotely with business owners and professionals globally to identify unique needs, analysis of the current system, process gaps, training needs and onboarding. Strategising low, medium and high priorities for remediation of business profitability.Coaching and Management: Through a mixture of advisory services to enhance business offering and engagement, including KPI metrics to ensure clients’ business objectives are achieved.Training & Development / Marketing: Development of training, coaching and overall strategies, including communications, marketing, lead generation, sales strategies, business planning, financial planning, program development, sales process, booking processes and retention plans.https://smarterpt.thinkific.com/ Show less

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  Q-Fitness Marketing

  Jan 2014 - Jan 2015

  Director of Online Engagement / Senior Business Coach / Mentor / Trainer / Advisor

  Program Manager / Development: Successfully launched over 75 Online PT Businesses and 5 programs into global markets. Online programs exceeded 2 million participants. Promoted to Director of Online PT and Facilitated with other coaches to develop new strategies, training and systems to ensure ongoing growth and success. Client Success Management: Working alongside 4 business coaches to mentor, develop, and create bespoke business plans for clients. Set financial goals, providing appropriate coaching to progress to be a financially profitable business. Through a mixture of social media, in-person workshops, 1on1’s and online webinars to facilitate ongoing training.Sales management: Providing a practical business analysis to close prospective clients into the coaching & mentoring program. Managing all pre-sale communication, marketing received and coaching bespoke for individuals to achieve their desired business and revenue goals. Show less

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  OC Marketing

  Feb 2017 - Dec 2017

  Regional Manager / Area Manager / Sales Manager

  Leading in a pivotal role, we provided and specialised in Promotional B2C and B2B. All of our marketing and promotion strategies are formed from the same three foundations – innovative thinking, unbeatable attention to detail, and motivated sales teams trained to the highest standard.Leadership and Management: Directing a team of 25+ staff (3 sales managers & 22+ specialists) across 15 locations. Achieving weekly and monthly targets between 100% - 200%. Daily accountability and reviews with all staff to maximise staff performance are critical to achieving targets. A direct point of contact for all within the assigned territory for multiple campaigns.Sales manager, Client Success: Developing and implementing specific sales training, workshops, and development plans. Provide mentoring and coaching to all sales specialists, sales managers and the broader teams. Ensuring all specialists and managers are trained to exceed sales targets and represent the brand professionally.KPI reviews: Performing daily & weekly KPI reviews with all employees. Reviewing, collating and submitting all sales reports daily. Report and provide feedback on areas for improvement and forecast week stretch targets, with KPI breakdowns for impactful training sessions.Recruitment and management: Working closely with the business cohort to ensure the sales plans, knowledge, best practices and brand identity are constantly upheld. Coordinating in the field and office interviews/sessions to secure and retain high-performing sales specialists. Planned and organised a monthly roster to cover all locations across various campaigns. Show less

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  Centre for Inclusive Design

  Feb 2018 - Sept 2018

  Sales Manager / Senior Leadership

  Centre For Inclusive Design (CFID) formally Media Access Australia Being a not-for-profit, we are working with ASX organisations across a whole host of services to reduce customer exclusion, improve systems, develop greater products and enhanced services to increase ROI.• Sales management: Working alongside the sales director to achieve a 33% increase in proposals and a 65% increase in deals closed. Formalising sales strategies, copy, scripts and customer outreach to support the expansion of a growing team. Business development B2B: A focus on new business development. Targeting ASX-listed companies, local government, councils and key accounts to generate new business revenue. Closing several high-valued contracts to achieve targeted financial goals. Account management: Establishing relationships with key accounts in person and over the phone to build upon and up-sell services, and strategic partnerships. Successfully supporting company vision, mission, goals and objectives for engagement with broader stakeholder groups.CRM & sales funnel management: Working with the directors, board members, and broader team to structure new revenue targets, sales targets, adoption goals, and plans to be executed for the new financial year. Created sales plans, business forecasting, and reporting on CRM sales funnel. Show less

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  RICS

  Oct 2018 - now

  APC Program Assessment Manager / Asia-Pacific Member Engagement

  RICS - the Royal Institution of Chartered SurveyorsAs the APC Program Manager, I work with candidates and their employers to provide support as they progress from enrolment to qualification. Our pathways to professional qualification define the knowledge, skills, experience and competence required to become a chartered surveyor.Engagement & Customer Success:A proven expert in driving professional membership growth and engagement. My success extends to global programs, where I exceeded participation targets by 250%-450%. I thrive in building strong relationships with clients, analyzing data, and leading initiatives to boost professional membership.Communication & Relationship Building:Effective communication is my forte. I act as the voice of members, candidates, and businesses, fostering strong relationships with key stakeholders. I conduct research to assess market needs, identify growth opportunities, and develop targeted programs. My ability to collaborate with internal and external stakeholders ensures successful program implementation and business growth.Engagement, Customer Success ManagerProgram ManagerLead Contact & Relationship ManagementBusiness LeadSales ManagementStakeholder engagement (B2B)Sales Training and LeadershipData Analysis and ReportingExternal Client Management Show less