Ryan Rachman

Experience

• 

  PT. Mega Central Finance

  Mar 2015 - Dec 2016

  Field Collection Team Leader

  - Lead collection team at branch. - Mapping bucket and area for collector.- Achieved the collection target at Branch.- Making an analysis of collector & branch performance (Target, Cash Collected, Reposession).- Making an plan of collection target at branch.- Helps collector to reach the target in weekly and monthly basis.- Manage collateral goods that have been taken over from customers.- Keeping the branch NPLs within normal limits.- Looking for auctioneer & holding an auction for collateral that has been withdrawn.- Minimize branch losses from vehicle withdrawal process/Lost on Reposession (LOR). Show less

• 

  Home Credit Indonesia

  May 2017 - Feb 2023

  Conduct general induction and training for all collection employees- On Job Training (nesting), first week after training for new joiners.- Coaching (training on the job) collection staff.- Supporting of quality control of collection staff.- Initiate refresher materials that need to be communicated to field collection team.- Develop training materials on core training road map or for refreshment that needed by collection staff.- Make documentations of all training activity.- Evaluate training effectiveness through test and feedback.- Helping the field collectors team to achieve the target both in terms of quality & quantity Show less

  • Collection Training Asst. Manager

    Apr 2019 - Feb 2023

  • Field CRS Training Team Leader

    Apr 2018 - Apr 2019

  • CRS Trainer

    May 2017 - Mar 2018
• 

  Kredivo Group

  Jan 2024 - now

  Field Collection Team Leader

  - Ensure account distribution to in house team according to bucket handling- Ensure field collector knows and understands the KPI to be achieved- Review result from QC Field- Compiling report performance collection- Prepare incentive calculation based on performance and scheme- Ensure memo from visitation result field collector to customer recorded in system- Coaching low performance field collection team member- Ensure no high risk findings will be impacted to business sustainability- Prepare, document and monitor strategy effectiveness and custody of the collection strategy/procedure- Tracking and evaluating the effectiveness of all collection strategies Show less