Vitor Hugo Dos Santos

Experience

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  SBT

  Apr 2010 - Oct 2018

  Client Portfolio Management: Managed a portfolio of advertising agency clients, ensuring effective communication, satisfaction, and long-term retention. Monitored client performance daily, proactively addressing issues and optimizing engagement.Financial Forecasting & Investment Analysis: Estimated advertising investments, providing accurate financial projections and ensuring alignment with budgetary goals. Tracked actual investments versus estimated figures, maintaining financial accuracy and reporting discrepancies.Performance Evaluation & Reporting: Assessed advertising agencies’ performance in relation to clients, identifying areas for improvement. Developed analytical reports for directors and managers, offering insights into client performance and investment returns.Incentive Plan Development & Management: Designed and implemented incentive plans (Rebate), preparing detailed proposals for incentive agreements. Analyzed bonus requests from advertising agencies, ensuring accuracy and adherence to incentive structures.Business Intelligence & Data Management: Managed Business Intelligence systems and Oracle ERP, optimizing data management and reporting processes. Integrated contracts into Salesforce CRM, ensuring comprehensive and up-to-date client records.Financial Coordination & Compliance: Collaborated with the finance team to oversee paid and pending bonuses, ensuring financial transparency and compliance with internal policies.Strategic Collaboration & Client Relations: Maintained a strong working relationship with advertising agencies, contributing to client satisfaction and retention. Reported low client performance to account managers, facilitating timely interventions and strategic adjustments. Show less Billing & Revenue Management: Oversaw the end-to-end billing cycle, ensuring timely and accurate invoicing. Reviewed and validated invoices for accuracy, compliance, and contract adherence. Ensured revenue recognition policies aligned with GAAP, IFRS, and company financial policies.Accounts Receivable & Collections: Managed accounts receivable, monitored outstanding balances, and ensured timely collections. Investigated billing discrepancies and collaborated with internal teams to resolve issues. Developed strategies to minimize late payments and improve cash flow.Financial Analysis & Reporting: Conducted variance analysis to compare actual vs. expected revenue and explain discrepancies. Prepared monthly, quarterly, and annual reports related to billing and revenue performance. Developed KPIs for billing efficiency and revenue optimization Show less Payment Processing & Negotiation: Negotiated payments for advertising incentive plans (Rebate), analyzed payment requests, and digitized payment controls to improve efficiency. Issued credit letters and fiscal correction letters, maintaining compliance with fiscal documentation protocols.Billing & Accounts Receivable Management: Managed the entire billing system, including generating invoices and electronic invoices. Oversaw accounts receivable in the Oracle ERP system, issuing payment slips and ensuring timely collections.Audit & Compliance: Protocolized the receipt of fiscal documentation to ensure compliance with audit standards and regulatory requirements. Maintained thorough records to support transparency and financial accuracy.Performance & Indicator Analysis: Developed presentations and reports for monthly, quarterly, and annual performance indicators. Analyzed financial and operational data to provide strategic recommendations for continuous improvement.Technical Expertise: Strong proficiency in financial operations, billing systems, and Oracle ERP. Experienced in value reconciliation, discrepancy investigation, and payment process management. Show less

  • Business Intelligence Analyst

    Jan 2016 - Oct 2018

  • Senior Financial Analyst

    Sept 2013 - Jan 2016

  • Senior Billing Analyst

    Jun 2011 - Sept 2013

  • Billing Analyst

    Apr 2010 - Jun 2011
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  PizzaExpress

  Jan 2019 - Nov 2021

  Duty Manager

  Financial Management: Oversaw daily cash closing procedures, ensuring financial accuracy and compliance. Managed deposits following established banking protocols and utilized the Zonal system for precise financial tracking and revenue reconciliation.Payroll & Administrative Duties: Managed staff payroll, processed vacation requests, and handled administrative tasks related to compensation and scheduling. Configured new employees in the payroll and scheduling system, ensuring seamless onboarding and compliance.Supplier & Inventory Control: Coordinated with suppliers for the timely delivery of food, beverages, and cleaning supplies. Maintained optimal stock levels, minimized wastage, and implemented cost-effective inventory management strategies.Regulatory Compliance & Safety: Controlled and authenticated temperature logs for food storage and refrigeration units, ensuring adherence to food safety and regulatory compliance. Enforced strict safety and hygiene protocols across all operations.Operational Leadership: Scheduled and trained restaurant staff, delegating tasks to optimize operational efficiency. Conducted training sessions on service standards, operational procedures, and quality control.Point-of-Sale & Payment Processing: Operated the Zonal POS system to process payments, issue gift cards, and maintain accurate transaction records. Ensured smooth financial operations and minimized discrepancies.Customer Experience & Service Excellence: Welcomed and seated guests, creating a warm and inviting atmosphere. Took orders, provided attentive service, and promptly resolved customer concerns to maintain high satisfaction levels.Cost Control & Quality Assurance: Implemented waste reduction strategies to enhance profitability while maintaining high food and service quality standards. Ensured all dishes met rigorous quality expectations before service. Show less

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  Six by Nico

  Nov 2021 - Mar 2023

  Restaurant Manager

  Financial Management: Oversaw daily cash closing procedures, ensuring financial accuracy and compliance. Managed bank deposits following established protocols. Supervised payables and receivables, coordinating with suppliers to ensure timely payments and cost control.Payroll & Administrative Duties: Configured new staff members in the scheduling and payroll system, ensuring seamless onboarding and accurate record-keeping. Maintained payroll records, processed vacation requests, and managed administrative tasks related to employee compensation.Supplier & Inventory Management: Cultivated strong supplier relationships to secure timely deliveries of food, beverages, and cleaning supplies. Maintained optimal inventory levels, implementing cost-effective ordering and stock management strategies.Operational Leadership: Scheduled and trained staff, delegated tasks, and managed day-to-day restaurant operations.Customer Experience & Satisfaction: Provided a welcoming atmosphere for guests, delivering exceptional service and ensuring a positive dining experience. Addressed and resolved customer concerns promptly, fostering satisfaction and loyalty. Show less

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  Agora Greek Market

  May 2023 - Feb 2024

  Customer Service Representative

  Beverage Craftsmanship: Expertly prepared espresso-based drinks, ensuring high-quality, consistency, and adherence to presentation standards.Food Packaging & Presentation: Packaged dips and food items with precision, maintaining aesthetic appeal and portion accuracy.Cashier & Transaction Management: Efficiently operated the register, accurately processing customer orders and handling payments with precision.End-of-Day Financial Procedures: Conducted cash register closure, ensuring accuracy and completeness in end-of-day reconciliation.Customer Experience & Service: Provided exceptional customer service, addressing inquiries, offering menu recommendations, and catering to customers with dietary restrictions and allergies.Cleanliness & Compliance: Maintained restaurant cleanliness, ensuring compliance with health and safety standards. Show less

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  Compass Group Canada

  Feb 2024 - now

  Hospitality Manager - Finance and Compliance

  As a Hospitality Manager, I am responsible for driving the financial success and overall operational excellence of our unit. My key responsibilities included:Financial Management: Led the unit’s financial operations, focusing on budget management, cost control, and maintaining proper inventory levels to ensure profitability. Managed billing processes and bookkeeping, ensuring accuracy in invoicing, payments, and financial records. • Operational Leadership: Oversaw all phases of food preparation, menu planning and development, and operational planning. This included managing expenditures and ensuring high-quality food service. • Administrative Duties: Handled the recruitment, hiring, and scheduling of staff. Performed general administrative tasks to support smooth day-to-day operations. • Client Relations: Ensured excellent client relationships and high levels of client satisfaction with our service and menu offerings. • Regulatory Compliance: Achieved compliance with Compass’ Quality Assurance standards, the Occupational Health and Safety Act, and WHMIS regulations. • Workplace Safety: Conducted regular workplace inspections and provided WHMIS training to all staff to maintain a safe working environment. Show less