Cindy Tang

Experience

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  HuiKangTang Ltd. Acupuncture & Herbal Centre

  Jan 2009 - Jan 2010

  Assistant to Manager

  • Analysis and sourcing of Market information to update the company information database.• Assist manager to prepare monthly and quarterly retail performance and forecast for briefings to management.• Conduct onsite marketing survey and site surveys for company to do further analysis for their products.• Provide pre and post-sales support to the company customers with regards to queries or any complaints.• Acted as administrative assistant to reporting manager to help deal with his client requests and his travel arrangements.• Aided company visitors in translation or interpretation for their needs as required by management. Show less

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  Foshan NanhaiErJianQianxiang Construction Engineering Co. Ltd.

  Feb 2010 - Nov 2010

  Project Coordinator

  • Check Government’s website for the tender notices and update GM/Project manager• Contact related company for invitation for Bidding document or proposals.• Prepare bidding documents and assist Project manager for submission of bids proposals.• Key contact person for company and team when dealing with other organizations.• Process daily project related with supporting team and departments to ensure project is completed on time.

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  简柏特

  Feb 2011 - Feb 2018

  • In charge of Genpact Foshan Site’s all BPO accounts' audit across Transition, Master Service Agreement, Service Level Agreement, Business Continuity Plan, Data Privacy, HR, Logistic, Financial Processes, Customer Service.• Help to evaluate operating guidelines, controls or procedures and reports significant problems to management. • Ensures that internal procedures agree with company policies and global guidelines and usually performs the following tasks:o Conduct internal audit and self-assessmento Coordinate with clients to conduct external audito Interview and gather data from operation managerso Documenting findings and preparing reports to Daliano Meeting with business owners and executiveso Conducting presentations with global compliance team o Using audit programs and investigating fraud Show less • Manage a 12-member team and report directly to the Operation Manage of the program.• Supervision and coaching of team members managed to ensure they meet their set KPI and goals.• Come up with new process improvement to ensure that all China Life and Hong Kong Life cases are processed within the TAT• Work with Finance team and Fraud Analysis team to identify any potential claim frauds• Handle policy holders’ requests and urgent matters with inhouse members team to ensure customer satisfaction.• Coordinate with Shanghai Client HQ and Genpact team to ensure smooth running of processes and deal with any other work related issued to improve system and staff efficiency.• Prepare weekly and monthly report and dashboard performance of KPI performance to be presented to Operation manager and Business Owners in Shanghai for updates and analysis. Show less • Manage 10 agent team and reports directly to the Operation Manager of program.• Ensure that the team process and SOPs manual are kept updated with new process guidelines set by the client in Singapore.• Assisted in the program User Acceptance Testing of the system to ensure new product launches in Singapore can be incepted without any issues.• Provide training and coaching to all agents under supervision to ensure efficiency and productivity are constantly improved.• Participated in audit check on data capture of new client data are properly logged into the AS400 system to ensure no delays in issuance of policies to the customers.• Ensure daily cash and credit card payments for policies are sent to the cashier in Singapore before closing of each day to ensure customer policies are paid for and issued to them quickly.• Follow up on requests by insurance advisors to request for payment from clients or any needed supporting documents to ensure their customer policies can be incepted quickly.• Work as coordinator and liaison officer between Singapore Client Company and Genpact to ensure smooth running of processes and improved efficiency in the system used by agents.• Prepare team weekly and monthly KPI performance reports for Operation Manager to report back to the business owners in Singapore during weekly and monthly review. Show less

  • Assistant Manager Operational Compliance

    Jan 2017 - Feb 2018

  • Team Leader - Claims

    Jul 2013 - Dec 2016

  • Team Leader - New Business

    Feb 2011 - Jun 2013
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  Foshan City NanhaiXingxiang Hardware and Lighting Co.,Ltd

  Mar 2018 - Jun 2019

  Office Manager

  • Manages 19 staff and report to the General Manager of the company.• Oversees the operations of the business, human resource, logistics, purchasing and other management of the site.• Responsible for collating information of different departments to help the company better integrate and coordinate the process flow of different department to improve efficiency and productivity.• Training of the team to help them bring out their full potential and in future the ability to lead.• Ensure that customer orders are processed correctly, and payments are received on-time each week.• Dealing with customer urgent requests, exceptions and complaints diligently and timely. Show less

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  Teleperformance

  Jun 2019 - Nov 2021

  Technology, Analytic & Process Excellence Manager APAC

  • Own and be responsible for the successful delivery of projects, ensuring they are completed on time, meeting requirements and within allocated budget.• Gather requirements to develop detailed project plans and project estimations to task level; Serve as an interface with internal stakeholders and external clients on project planning and management.• Work with the team to develop workflows and creative architecture by developing an understanding of the client’s business, their needs, expectations, and requirements. Monitor and track progress of projects and stay on top of the projects to ensure smooth execution.• Manage and coordinate project deliverable, ensuring their quality management.• Work with offshore digital development teams in APAC, India and Philippines.• Plan and manage innovative digital projects. Align with Corporate IT on technology risk management, IT security, quality, project management.• Manage multiple national and regional initiatives working closely with leaders and different departments within the organization.• Structure complicated problems, develop hypotheses, mine data and deliver sound recommendations based on a strong understanding of operational data and interviews with functional departments.• Support company’s annual revenue and profitability goals through hands-on approach requiring extensive team-work, time management, understanding of sales cycles, YoY revenue delivered, and initiatives to drive revenue for YE. Show less

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  Capgemini

  Dec 2021 - now

  Project Manager