Ruthran Satiyaselan

Experience

• 

  American Express

  Jan 1998 - Jan 2013

  Leading, coaching, and mentoring 100+ projects using PMP methodology with focus on partner integration, portfolio PTI enhancements and regulatory excellence processes with the center vision of being the best in class. Drive flawless execution of key strategic business transformational projects to achieve best in class in customer experience, service delivery and cost optimization to drive portfolio profitability. Developed and executed quality control strategies making business more profitable through collaboration & innovation using six sigma disciplines. Successfully delivered creative process improvement for global process adoption. Managed over 25+ exempt employees including 20 Quality Analyst and 5 Control Metrics Developers, managed day to day business delivery supporting centralized data quality for the Credit Network across 4 service sites ,developed quality service levels, communication & quality reporting for the network to achieve excellence in operational risk management. Led a team of 15 associates in a high paced call center environment. Primary duties include: coaching and developing service delivery talent, analyze high-risk credit accounts, collections and execute to control loss while driving high spend.

  • Director - Sales Support and Implementations

    Jan 2008 - Jan 2013

  • Operations Manager - Seller Enablement Support

    Jan 2007 - Jan 2008

  • Director - Business Process Engineering

    Jan 2004 - Jan 2007

  • Operational Risk Manager

    Jan 2002 - Jan 2004

  • Team Leader - Credit Operations

    Jan 1998 - Jan 2002
• 

  University of Phoenix

  Jan 2008 - Jan 2009

  Adjunct Professor
• 

  Wells Fargo

  Jan 2013 - Jan 2015

  Client Service Consultant - Business Elite Service Strategy and Partner Management

  Lead and establish customer focused strategy and initiatives in the management of newly established partner relationships to drive integration/implementation of programs/services/initiatives to improve overall customer experience.

• 

  Wells Fargo

  Apr 2015 - now

  Responsible for defining and executing the high value service roadmap and process excellence initiatives within small business lending operations. Implement differentiated servicing model, focused on servicing group collaborations with matrix stakeholder structure, and utilize high value customer relationship value and revenue to enable flawless service delivery. Provide leadership in the integration /implementation of programs/services/initiatives with cross functional business partners, recognizing the significance of competing priorities and strategies, and adjusting as necessary. Develop metrics and ensure strategic plans/programs adhere to appropriate policies and regulations.

  • Vice President - Small Business Lending Operations

    Oct 2015 - now

  • Business Process Consultant - Small Business Lending Shared Services

    Apr 2015 - Sept 2015