Richard Severino

Experience

• 

  World Vision

  Jan 2015 - Jan 2016

  • Provides Technical Support to end users.• Conducts field-based IT operations pertaining to the Last Mile Mobile Solutions Technology such as field based registration of households/beneficiaries who be participating in project activities in the district of operation (including household updates, enrollment and encoding). • 1st hand, direct troubleshoot technical issues regarding LMMS.• Analyze, diagnose and resolve any technical failures both software and hardware.• Create roaming servers for deployment.• Maintains and updates database for new items, user accounts, distribution points to all roaming servers.• Monitor and track all equipments deployed in different zones throughout the response.• Coordinates with warehouse and logistics to ensure accurate and efficient commodity and cash distribution.ACCOMPLISHMENT:> Contributed in developing the System in LMMS resulting to a fast pace process in data entry.> Zero asset losses due to negligence. All equipments deployed throughout the response are accounted and well safe kept. Mas kaunti • Work with reviewers and field officers to make sure that Program are correctly updated on the Web Portal and, most importantly, on the Terminals of field officers and merchants.• Creates and update the amount of the point’s allocation given to the recipients by creating Recipients Profiles.• Troubleshoot at the field level in coordination to Aid Tool Solutions Manager and Field Coordinator/Officers when required to do so.• Ensures that correct versions of the Programs are installed in the Terminals of the Field Officers and of the Merchants.• Monitor MC Aid Tool, equipment and inventory.ACCOMPLISHMENT:> Received an outstanding appraisal due to high level of performance on handling the pilot.> Contributed in the upgrade of Master Card Aid System providing fast search engine in the mobile app. Mas kaunti

  • WORLD VISION TYPHOON HAIYAN & HAGUPIT RESPONSE LAST MILE MOBILE SOLUTIONS TECHNICAL OFFICER

    Jan 2014 - Jan 2016

  • MasterCard Aid Tool Solutions Technical Support (Pilot Phase)

    Jan 2015 - Jan 2015
• 

  Conduit Global

  Jan 2016 - now

  Technical Customer Service Representative