Clement Pilusa

Experience

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  South African Agency for Science and Technology Advancement (NRF SAASTA)

  Jul 2019 - Jul 2020

  ICT SAASTA Intern at Phalaborwa Foundation

  • Troubleshooting system issues related to network connectivity, software Installation and configuration.• Set up new workstations for user (deploying equipment, checking over account setups).• Maintained printers and other computer hardware issues.• Resolved customer inquiries in timely manner with satisfactory results.• Assisted new hire training for basic IT needs.

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  Mvusuludzo Projects

  Jul 2020 - Jul 2021

  Information Technology Support Engineer

  • Repairing and replacing computers for both Underground and Surface staff.• Set up new laptops for top management by Installing Operating System, Antivirus and other software.• Assisting the supervisor with ordering computer hardware.• Monitoring and maintaining computer systems, printers and networks.• Assisted with setting up speed dials for the Underground staff.• Assisted with Standby duties

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  Palabora Mining Company

  Aug 2021 - now

  Information Systems & Technology Support

  • Level 1& 2 Supporto Helpdesk Mailbox o Working with clients (people)  Walk-in Telephone Remote Support- Connecting to clients using IP addresso SysAid Manage callso VPN Set upo Hardware Maintenance Laptops and desktops New / breakdowns / replacementso Software Installations Standard Nonstandardo Active Directory Knowledge Managing clients and Userso Remoting Clients using: Dameware Remote Plus Microsoft Teamso SCCM Knowledge• M365 Application Knowledgeo New version of MS Office o Migration of mailboxes to cloudo Teamso OneDriveo Device enrolment via InTuneo AIP (Azure Information Protection) – labelling of data and emailLevel 2 Support• Creating Network User ID using Microsoft Exchange, Office & Active Directory• Granting Network Drive Access• Monitoring our Servers Using Microsoft Azure Monitoring• Deploying Software Via SCCM and Scheduling updates Show less