Samuel Simon

Experience

• 

  Bollore Africa Logistics

  May 2013 - Jan 2014

  Commercial Assistant

  Handled customer complaints on Logistics services and invoices in a timely and proactive manner.Reduced customers’ invoice bounce rate as low as reasonably practicable by responding clearly, timely and accurately to feedback.Ensured invoices followed monthly Key performance indicator.Maintained timely Clients Import and export shipping project update and documentation and assisted in the opening of form M.Dispatched invoices and attached relevant document and followed up on various shipping and terminal refunds and discrepancy of concession with shippers.Verified shipping and terminal document and coordinated handling of files between departments which enabled execution of daily operations.Ensured that client logistics services are in harmony with contractual agreement before raising draft invoices.Raised draft invoices and punched same on spot system.Presented and reported monthly KPI using spreadsheet and communicated same to the Logistics support manager. Show less

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  Bolloré Africa Logistics

  May 2013 - Jan 2014

  Commercial Assistant

  Ensured invoices followed Key performance indicator monthly.Updated and implemented invoicing in accordance to clients contract with the company.Maintained timely Clients Import and export shipping project update and documentationDispatched invoices and attached relevant document and followed up on various shipping and terminal refunds.Prepared and Inputed payable amount into computer system. Assisted in the preparation of Form MRaised draft invoices and punched same on spot systemEnsured that client logistics services are in harmony with contractual agreement before raising draft invoices Show less

• 

  Pan africa agric limited

  May 2015 - Sept 2015

  Quality Control

  QA/QC

• 

  Montaigne AH Limited

  Jan 2017 - Mar 2017

  Inventory processing assistant

  • Sorting out deliveries, Handling stocks and dispatching to retail outlets.• Notifying inventory supervisor of stock requiring replenishment.• Picking, packing and dispatching stock.• Arranging stock in the store to enable for easy assessment when needed.• Making the store department to be in the best possible state to ensure smooth stock handling and Preparing delivery note

• 

  Ikeja Electric

  Apr 2017 - now

  • Supervised, monitored metering installation project. This improved revenue generation and closed the metering gap• Analyzing/scheduling of prospective delinquent customers for engagement and Negotiation on how their outstanding bills can be paid and planning on strategy for recovering the outstanding debt owed. Brought in high net worth customers into the system leading to increase in revenue.• New customer capture and periodic customer tariff reclassification for correct billing. • Coordinating other departmental officers to attend to customer complaints related to meter reading activities and technical issues resolution within my network. • Ensure that monthly Billing/sales target/KPI are met within area of coverage• Maintained an open line of communication between customers and Ikeja Electric to ensure that customer complaints are resolved efficiently.• Sustained Increase in the revenue generation/sales as a result of increased billing efficiency and collection efficiency due to efficient and appropriate billing and timely customer billing and complaints resolution and improved customer relations and an aggressive strategy aimed at recovering debt from customers with huge debt profile.Management of allocation of energy and driving collections of energy billed to the customer.Conducting advance metering activities (energy aggregation, energy analysis, energy loss analysis, bill determinants and dynamic tariffs etc.)Providing customer meter reading books/cycle and updating reading sequence.Managing meter reading instrument availability for meter reading activities.Preparing daily reading upload batch files.Prepare exception reports.New customer capture and periodic customer tariff reclassificationManaging all customers’ complaints related to meter reading within areas of jurisdiction.Managing Customer accounts maintenance to avoid build-up of unrealistic debts(vacant premises, etc Show less

  • Energy sales manager

    Aug 2022 - now

  • Energy Sales Supervisor

    Feb 2020 - Aug 2022

  • Energy Sales Representative

    Apr 2017 - Jan 2020