Samuel Phiri

Experience

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  Golden Shell Steel Fabrication and Civil Works

  Aug 2009 - Dec 2009

  General Laborer

  The duties involved;•Cleaning and preparing construction sites•Assisting with demolitions•Handling and transporting materials like cement•Digging pits, trenches, and foundations•Laying kerbs, paving, and resurfacing roads

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  Cardiff University / Prifysgol Caerdydd

  Dec 2012 - Jan 2014

  UCAS Tour Guide

  •Leading groups of prospective students around the campus, showing them the facilities, services, and landmarks.•Providing accurate and engaging information about the university’s history, culture, courses, and student life.•Answering questions and addressing concerns from the visitors.•Representing the university in a positive and professional manner.•Following health and safety guidelines and reporting any issues or incidents.

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  CHARTERED INSTITUTION OF CIVIL ENGINEERING

  Jan 2013 - Mar 2013

  Student Volunteer

  Guiding young students to construct miniature bridges and exposing them to the practical aspects of engineering.

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  Time 4 Recruitment Solutions Limited

  Jan 2013 - Feb 2018

  Event Assistant

  • Greeted and directed guests at private events and explained seating arrangements to keep tables organized.• Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.• Promoted a safe environment at events through strict adherence to safety protocols and regulations.• Fostered a collaborative working environment among staff members, promoting open communication channels for efficient problem-solving during events planning process.• Balanced cash drawers and prepared bank deposits for financial maintenance.• Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities. Show less

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  Oxfam

  Sept 2013 - Sept 2013

  Volunteer Staff

  The main duties of the role involved sorting, pricing, and displaying donated goods, serving and assisting customers, handling cash and transactions, and maintaining health and safety standards.

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  VFS Global

  Oct 2018 - Sept 2019

  Visa and Immigration Officer

  •Processed over 100 applications per day without compromising accuracy.•Maintained up-to-date knowledge of immigration policies and procedures toadvise applicants accurately on eligibility requirements.•Supported policy changes by adapting quickly to new rules and regulations,minimizing disruption within office environment during transitional periods.•Expedited urgent visa requests, prioritizing cases based on individualcircumstances and needs.•Mentored junior Visa Processing Officers, sharing insights and guidance oncomplex cases to support their professional development. Show less

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  Louvre Hotels Group

  May 2019 - now

  Duty Manager

  •Managing daily operations of 47-room hotel with team of 5 dedicatedemployees.•Serving as liaison between various departments within hotel, ensuring smoothoperational flow across all areas of responsibility.•Health and Safety Executive with experience in handling emergency situationscalmly and professionally, prioritizing guest safety at all times.•Helped to improve overall staff efficiency with regular evaluations of staff performance and targeted training programs using platforms like Goodhabitz Show less