Derek Donnelly

Experience

• 

  Verizon

  Jun 1997 - Dec 2018

  • Created new analysis tools to measure installation interval differences by sales channel and region resulting in a 20% improvement to strategic channel service delivery dates, project resulted in VP recognition• Enabled the bandwidth to deliver analytics for our senior leadership by eliminating over 500 hours of annual work through efficiencies created in our deliverables • Assisted with the marketing plans around new broadband speed launch by creating dynamic spreadsheets to analyze customer segments leading to 6% year over year sales growth• Founding partner for the Supply and Demand Management and pioneered the ability to drill down to wire center group level (territories consisting typically of one or two towns) with accuracy consistently over 97%• Transformed our sales tracking process by aligning daily targets with seasonality trends allowing our channel managers to take proper actions for sales commitment risk• Built a database driven tracking system to measure the cost of external vendor payouts for distributing customer premise equipment, eliminating eight hours per week of manual tracking efforts by the finance team• Launched a SharePoint solution for vendor agent hierarchy tracking, eliminating 40 hours per month of data entry from manual file collection via email Show less • Modernized the sales quota setting process from percent historical contribution to a method measuring actual sales opportunity• Established the KPI weightings used for the “Sales and Service” AVAYA call routing system• Designed and created a web based hierarchy tool for managing sales headcounts used in quota assignment• Acted as liaison between the sales managers and compensation team• Trained end users for the implementation of Merced Power Coach and Verizon proprietary sales, tracking and compensation platform• Assisted in the preparation of materials for quarterly operations reviews Show less • Developed productivity reports and tracking for the Enterprise solutions group installation and repair team• Prepared weekly binder summarizing customer care index reports and verbatim results• Managed the set up and distribution of field technician laptops which were used for customer billing. Ours was the only district to have full distribution on schedule• Handled the repair and maintenance of technician laptops, typically repairing personally, otherwise coordinating with external repair facilities Show less

  • Manger - Business Operations

    Mar 2014 - Dec 2018

  • Senior Analyst

    Aug 2008 - Mar 2014

  • Customer Service Representative

    Sept 2004 - Aug 2008

  • Administrative Assistant

    Jun 1999 - Sept 2004

  • Directory Assistance Operator

    Jun 1997 - Jun 1999
• 

  Straumann Group

  Dec 2018 - Mar 2020

  Sr Sales Analyst
• 

  Straumann Group

  Aug 2020 - now

  • Business Intelligence Manager

    Feb 2022 - now

  • Senior Sales Analyst

    Aug 2020 - Feb 2022