Gergely Szabo

Experience

• 

  Petit Press

  Jan 2002 - Oct 2003

  Journalist

  Journalist, newsman at the only Hungarian language daily newspaper in Slovakia.

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  Hewlett-Packard

  Nov 2003 - Jan 2006

  Voice Center of Expertise (CX)

  Operation and Incident management on the 2nd line level for Cisco IP telephony systems and Cisco contact centers.

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  Soitron

  Feb 2006 - Jan 2010

  Systems specialist

  * Avaya Voice Portal Optimization of the Call Center at Západoslovenská Energetika, member of the E-On group (utilities, 100+ agents)* Avaya IC/OA Support of the call center * Avaya Proactive Contact implementation at Slovenská sporiteľňa, a.s., member of Erste Bank - der Österreichischen Sparkassen AG (bank, 50 agents) * Avaya IC/OA Support of the contact center * Cisco Enterprise Contact Center Design, Implementation and Support at RWE Czech Republic (utilities, 150+ agents) * Statistical reporting for the contact center * Cisco Enterprise Contact Center Support at the call center of General Bottlers CZ, s.r.o. (a.k.a. "Pepsi", 10 agents) * Cisco Enterprise Contact Center Design, Implementation and Support at Tatra banka, a.s., member of the Raiffeisen Group (bank, 150+ agents) * Statistical reporting for the contact center * Cisco Enterprise Contact Center Design, Implementation and Support at Európska Zdravotná Poisťovňa, a.s., member of the J&T Group (insurance, 10 agents) * Cisco Enterprise Contact Center Design, Implementation and Support at Spoločná Zdravotná Poisťovňa, a.s. (insurance, 10 agents) * Cisco Enterprise Contact Center Support at Ferona, a.s. (retail, 10 agents) * Cisco IP Telephony Design, Implementation and Support at Gruppo Sapio, Italy (utilities, 1000+ endpoints) * Cisco IP Telephony Design, Implementation and Support at Safety Shoe, United Kingdom (retail network, 100+ endpoints) * Cisco Contact Center Express technology refresh and support at Cetelem Slovensko, a.s., member of the BNP Paribas Group (bank, 30 agents) * Created a wallboard solution for call center reporting based on Avaya IQ (using Java Servlets) * Programmed a simple BIRT-based utility for extracting emails from Avaya Interaction Center (using Java) * Created an application for extracting call recordings from a Witness contact store (using Java and Python) Show less

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  Concentra, s.r.o

  Feb 2010 - now

  Providing consultation services on various Avaya and Cisco based contact center related matters in Slovakia, Czech Republic and Hungary. Application development. Design, implementation and support.

  • Consultant

    Jan 2010 - now

  • Owner

    Feb 2010 - now
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  Net.pointers s.r.o.

  Mar 2010 - Aug 2017

  Senior System Architect

  Planning and designing enterprise contact center solutions.

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  Cisco

  Feb 2015 - Apr 2020

  Network Consulting Engineer

  From design through implementation and support and optimisation, UCCX, UCCE and PCCE projects:- at Qantas Airways: UCCE upgrade (8.5 to 10.0, 10.0 to 11.0), CVP integration (Whispir, LivePerson), Bucher+Suter Connects for Salesforce implementation;- Diligenta: writing complex T-SQL queries for CUIC real time and historical reports;- Liberty Global International: installing one of the biggest UCCE instances in Europe, writing complex T-SQL queries for Outbound Option;- for SWIFT: support and optimisation;- H&M: UCCX programming and integration. Show less