Krystle Cortez

Experience

• 

  Gap Inc./Gap

  Jan 2008 - Jul 2009

  Brand Expert
• 

  Francesca’s®

  Jan 2009 - Jan 2012

  Assistant Manager

  • Motivated team to provide superior customer service and in turn maximize sales• Ensured visual & operational standards were met consistently• Supported the Boutique Manager with day-to-day operations including opening/closing procedures, bank runs, inventory, etc.

• 

  Francesca’s®

  Jul 2013 - Feb 2019

  • Administered the business license & permit process for over 700 stores to satisfy Federal, State, County, & locality requirements• Ensured compliance with county, state and federal workplace posting requirements by coordinating the distribution and posting of labor law information and other required communications• Handled monthly expense report • Processed employee record changes within HRIS system (i.e., terminations, transfers, etc)• Responsible for the development & processing of employee status change form• Supported and provided troubleshooting for hiring managers on talent acquisition platform• Assisted with I-9 and E-Verify processes as needed• Performed general office duties such as filing, copying, scanning and mailing and provided administrative support to other members of HR as needed • Provided quality guest service to high volume of telephone & email inquiries• Researched & collaborated with other departments to provide solutions to escalated guest issues in a timely and courteous manner• Monitored & recorded guest feedback for data collection purposes

  • Compliance Coordinator

    May 2017 - Feb 2019

  • HR Coordinator

    Sept 2014 - May 2017

  • Customer Service Representative

    Jul 2013 - Sept 2014
• 

  Goode Company Restaurants

  Jan 2020 - now

  Daily management of eCommerce platform (Big Commerce), customer relations, and select marketing initiatives.

  • Brand Coordinator

    May 2023 - now

  • Ecommerce Manager

    Mar 2022 - May 2023

  • Ecommerce Specialist

    Jan 2020 - Jul 2022