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Stella Kanella

Stella Kanella

Front and Back Office, Customer Care and Sales Assistant

Followers of Stella Kanella1000 followers
location of Stella KanellaNéa Filadélfeia, Attiki, Greece

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  • Timeline

  • About me

    HR Professional, Career and Human Resources Consultant

  • Education

    • Workearly (Certified By HRCI)

      2022 - 2022
      Certificate Professional HR Generalist Training Course Excellent

      Human Resources Management FundamentalsGreek Labor Law & Payroll Fundamentals HR Metrics & KPIs Recruitment & Interviewing Techniques

    • University of Western Macedonia

      2023 - 2024
      Master of Business Administration - MBA Human Resources Management, Communication and Leadership in Organizations/Companies

    • Panteion University of Social and Political Sciences

      2018 - 2023
      Bachelor of Science - BS Public Administration, Finance Sector

    • Aristotle University of Thessaloniki (AUTH)

      2011 - 2013
      Master's degree Educational Psychology

      Educational and Pedagogical PsychologyAdult Education / Lifelong LearningLearning Theories, Educational Models, Designing Educational Programs

    • Ethnikon kai Kapodistriakon Panepistimion Athinon

      2016 - 2017
      Excecutive Professional Diploma Human Resources Management and Services

      Activities and Societies: ERP SingularLogic HCMHuman Resources ManagementLabor and Insurance legislationBusiness Administration, Management and EntrepreneurshipPayroll, licensing & training employees systemsMotivational Psychology / Working PsychologyERGANI et al.

    • Aristotle University of Thessaloniki (AUTH)

      2007 - 2011
      Bachelor's degree Philosophy

    • School of Pedagogical and Technological Education

      2014 - 2015
      Master's degree Counselor Education/School Counseling and Guidance Services

      Professional OrientationCareer CounselingCareer and orientation planningPersonal / Professional DevelopmentEducational and School CounselingCoaching and MentoringFamily, parents, teenagers, vulnerable social groups counseling

  • Experience

    • ELTA Courier

      Feb 2014 - May 2015
      Front and Back Office, Customer Care and Sales Assistant

      Customer Service and Customer Management OfficerPhone customer serviceManagement of ERP systems of the companyEdition and tracking offers customers Face-to-face customer service

    • Edu4u

      May 2015 - Dec 2018
      Recruiter, HR Officer, Career, Guidance and Education Consultant

      Human Resources ManagementTalent AcquisitionCVs Screening / Recruiting / Interwiewing HR Files, Databases and Systems Select staff for training programs and businessesProfessional and personal guidance and developmentCareer CounselingStudies CounselingSkill-culture & self-motivationSelf-management methods of problemsPsychological supportCounseling services to students and parents

    • Progress, Hιgh School Tutoring

      Jun 2015 - Oct 2015
      Staff and Officer Administration

      Employee payrollHead of subscriptionsTuition feesCustomers Service ManagementPhone customer serviceSocial Media administrative

    • Pharmacy

      Oct 2015 - Sept 2016
      Sales Assistant

      Health, beauty and make-up cosnultantHead of sales of medicines and scincarePromotion of productsΑssistant of store and warehouse

    • LABORA Σύμβουλοι Εκπαίδευσης

      Feb 2019 - now
      Career, Guidance and Education Consultant, Adult Trainer and Counselor

      Career & Studies, Psychological CounselingProfessional and personal development and guidanceSkill - culture & self-motivationSelf-management methods of problemsPlanning & ProgrammingDesign of Training and skills programsComposition and presentation of targeted educational materialPsychometrical / Assessment tools Analysis of learning modelsEducational platforms

    • Aegean Airlines

      May 2019 - now
      Customer Service Specialist, Customer Experience Professional

      Reservations & Ticketing Bsck office support and duties Sales/ GroupsFrequent flyer’s program Travel Agencies SupportProblem Solving/ Handling complaintsCustomers Needs & Customer SatisfactionProficiency “Amadeus” GDS user BPO experienceCRM Software

  • Licenses & Certifications

    • Helping my child choose a profession. Parents, teenager and boundaries: Fighting with the waves

      Hellenic Society of Coynselling and Guidance
      Nov 2016

    • School system losses. Mourning management at school

      MERIMNA - COMPANY FOR THE CARE OF CHILDREN AND FAMILIES IN DEFENSE AND DEATH
      Feb 2016

    • Disorders in the autism spectrum: Language, music therapy, fraternal relationship, integration.

      Department of Special Education, University of Thessaly
      Apr 2015

    • "The Image of the "Other"/ the Neighboor in the Educational Systems of the Balkan Countries"

      International Conference - BALKAN SOCIETY FOR PEDAGOGY AND EDUCATION
      Sept 2013

    • Stop the bullying: Emphasizing the value of teamwork, mutual understanding and mutual support.

      Psychosocial Health of Child and Adolescent
      Jun 2013

    • Greek Pedagogical and Educational Research

      8th Panhellenic Conference, Pedagogical Society of Greece
      Nov 2012

    • Routes in teaching Greek in foreign mother tongue in Greece

      Greek language Center
      Mar 2014

    • Tackling unemployment: promoting innovation and supporting entrepreneurship

      University of Nicosia
      May 2016

    • Critical Literacy in School Act

      National Panhellenic Conference Inc.
      Nov 2013

    • International Diploma in IT Skills

      University of Cambridge
      Mar 2011