Heally Kintz

Experience

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  US Olympic Training Center Spirit Store

  Jun 2005 - Aug 2008

  Visitor's Center

  • Liaison between the Spirit Store and guest to the visitors center. • Training of new employees on the POS system and daily maintenance of the store. • Daily processing of closing paperwork and bank deposits, access to the safe and store account. • Design and Set-up of Displays. • Assistance in setting up new stores, systems, displays, and training new employees of new stores.

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  Enterprise Fish Co., Madison's Bar and Grill, & Elephant Bar

  Aug 2008 - Sept 2014

  Food Services Industry

  - Ability to consistently perform within a constantly evolving fast paced environment. - Successfully developed and utilized exceptional multitasking skills on a daily basis within a very diverse customer base. - Many domestic and international tourists, in combination with local residents requiring unique needs to ensure consistent positive customer service.- Successfully integrated into challenging management and peer organizations through my abilities to learn and process new information.- Proven track record of leadership and management skills within a dynamic setting. - Training other servers in a group setting, while maintaining independent responsibilities. - Consistently chosen as Lead Server during special and private events.- Excellent skills in consistently preparing daily paperwork with a high degree of accuracy.- Ability to troubleshoot situations quickly and provide proactive resolution to potential client/server, server/server, and server/management issues.- Provided an entertaining and enjoyable social atmosphere for guests.- Received consistent positive feedback from customers to management related to outstanding table service and fostering guest satisfaction in fast-paced business. Show less

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  VocalMotion - UCSB's all female a cappella group

  Jun 2010 - Jun 2011

  Vice President

  • In assistance to the President, coordinated programs and marketed for special events and performances. • Managed all rehearsals along with President and Music Director. • Facilitated group preparation for gigs and benefits. • Dealt with local marketing and event advertising of event to gain fans and financial support. • Organized quarterly concerts and annual benefit performance. • Worked with group president to assure that business and group logistics run smoothly.

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  EF Education First

  May 2012 - May 2013

  Activities Coordinator

  • Organized and implemented social and cultural programs appropriate to students’ needs.• Liaised with local and national service providers to negotiate rates & deals for student excursions.• Produced monthly activity programs, and promoted school events and excursions. • Liaised with other EF schools nationwide to organize, host, and promote interschool events.• Directed and managed a staff of 12 Group Activity Leaders.• Kept accurate and up-to-date filing systems and accurate financial records.• Provided student welfare assistance to students in need.• Ensured that varied information is available to students for leisure time activities, such as tourist information for other destinations, travel information and timetables.• Coordinated and planned training programs for visiting sales staff.• Shared emergency on call duties with other school staff on rotation basis.• Maintained social media networks daily such as school’s “My EF” online campus and Facebook. Show less

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  California Explorer

  Jun 2013 - Aug 2014

  Sales Representative

  - Provide customers with detailed product information by designing marketing materials.- Manage vendor accounts, planned all trip logistics, and developed tour itineraries.- Assist management staff in the product information development and facilitate internal staff communications.- Lead company tours to ensure customer satisfaction, report on customer feedback, and guarantee product quality.

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  The Beachbody Company

  Jun 2013 - May 2016

  Health, Wellness, and Fitness Consultant

  - Manage client accounts to assist clients in achieving their personal health and fitness goals by providing expert product knowledge and implementing custom health programs.- Lead a team of nine Independent Beachbody Distributors to effectively manage their personal direct sales businesses and clients. - Demonstrate high performance in sales growth by exceeding my quarterly quota; currently ranking within the top 1.5% of all Beachbody Independent Coaches.- Provide customer support for detailed product information. - Develop and host team webinars on product implementation and excellent customer service. - Ensure customer satisfaction by providing constant consultation services.- Streamline customer satisfaction by resolving delivery issues or any other technical concerns related to the product. - Achieve customer satisfaction by providing consultation services as well as quickly resolving delivery issues or any concerns related to the product. Show less

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  Lynda.com

  Oct 2014 - May 2015

  Client Services Coordinator

  - Lead web-based, new product implementation training sessions for clients.- Facilitate on-site and on-line presentations and activities to generate awareness.- Support, consult, and provide best practices for major/global clients.- Meet regularly with clients to review client goals, key learning initiatives, and success criteria.- Collaborate with the client’s project team to achieve the agreed upon client business objectives. - Proactively work with clients to drive adoption and usage by formulating custom adoption strategies.- Strong partnership with sales team, technical support, engineering, web development, and product team to provide exemplary support and service to clients. Show less

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  LinkedIn

  May 2015 - now

  I partner closely with businesses to develop Learning & Development strategies that leverage the Lynda.com platform. Powered by LinkedIn talent insights, Lynda.com helps companies address skills gaps, develop employees at all skills levels, and stay competitive with the latest technology.Primary Responsibilities:- Drive revenue by prospecting and building pipeline while building strong personal relationships with potential clients- Develop and execute on a strategic plan for my territory and create reliable forecasts- Work to develop and circulate the set of best practices that will be the foundation of this growing team- Listen to the needs of the market and share with product and marketing teams Show less I contribute to the LinkedIn Economic Graph by cultivating relationships with stakeholders of Corporate, Education, and Government clients on the West Coast. As a thought leader on my team, I help create collateral to increase adoption and return on investment for not only my clients, but for all Lynda.com clients. Through strategic alignment of content, promotional material, and our leading-edge Lynda.com learning solution, I help build a culture of learning at organizations across the West Coast. Primary responsibilities:- Implement Lynda.com into my client's organization through strategic launch planning and training sessions.- Articulating value based on the customer's needs and collaborate with the key stakeholders across client organization to achieve the agreed upon client business objectives.- Through extensive product knowledge, I proactively work with 300+ organizations to drive usage and adoption by creating custom adoption strategies.- Manage client success worth over $13 million of annual client subscription.- Through strategic account management, continually ensure retainment of 300+ clients.- Using activation, provisioning, and engagement data, I forecast and prioritize clients to target and assist their current adoption, to ensure renewal and further growth within the organization. - Strong partnership with global sales teams, technical support, engineering, web development, and product team to provide exemplary support, development, and service to clients.- Facilitate on-site and on-line presentations and activities to generate awareness thus improving return on investment. Show less

  • Sr. Global Enablement Lead

    Aug 2022 - now

  • Sr. Sales Performance Consultant

    Jan 2018 - Aug 2022

  • LinkedIn Learning Solutions Relationship Manager

    Aug 2016 - Jan 2018

  • Customer Success Manager II

    May 2015 - Jul 2016