Kelly McLain

Experience

• 

  WakeMed

  Jun 2007 - Jun 2011

  Patient Accounts - Emergency Dept.

  • Lead patient registrar in the Emergency Department / level one trauma center.• Worked directly with Physicians, Nurses and EMS providing centralized and bedside registration in a high stress environment. • Worked in All-scripts H-med electronic health record, completed registration audits.• Administrator for Blue-e (BC/BS) web for providers.

• 

  Wake County

  Jun 2011 - now

  • Project Manager for integration and implementation of the call reminder system, NC HIE, EMR system upgrades and multiple other projects related to the EMR.• Work and collaborate with outside vendors for implementation and integration of new software and or required interfaces. • Review invoices / contracts from outside vendors. • Assist in and develop business unit workflow and identify areas of improvement as it pertains to implementing new technology. • Participates in internal and external audits, technical assistance, workflow consultation. • Completes ongoing audits and quality assurance (QA) ensuring the EMR system is being used to optimum functionality. • Make needed adjustments to data mapping within the EMR as appropriate for multiple interfaces. • Build queries and extract data and reporting for analysis from the EMR as needed by the Clinic business unit. • Collaborates with SQL and Citrix teams as needed. Has a strong working relationship with Health Clinics Program Managers, the Clinic Division Director and the Medical Director to identify areas of improvement for optimal efficiency. Show less • Developed and implemented EMR training programs for seven specialty clinics and four regional centers. Specialties include; Pediatrics, OB, Women’s health, Immunizations, TB, HIV and STD.• Manage, maintain and provide hands on support for the Athena Health Centricity system for Wake County Public Health Department. • Key participant in EMR system upgrades through analysis, testing and development of documentation and training curricula.• Assist in and develop business unit workflow and identify areas of improvement as it pertains to implementing new technology. • Participates in internal and external audits, provide training, technical assistance, workflow consultation. • Completes ongoing audits and quality assurance (QA) ensuring the EMR system is being used to optimum functionality. • Make needed adjustments to data mapping within the EMR as appropriate for multiple interfaces. • Collaborates with each Health Clinics Program Managers, the Clinic Division Director and the Medical Director to identify areas of improvement for optimal efficiency. • Author of several approved protocols used by Wake County Human Services, including: Centricity Access for WCHS Employee’s, Merging of Duplicate Patient Records and Health Record Management Following the Adoption of a Minor. Co-Authored, EMR Documentation Standard Protocol. Authored the Wake County Centricity Internal User Access Agreement. Show less • Provided direct supervision and leadership for 11 full time employees. Determine workflow and staffing patterns necessary to meet the work objectives of the medical records department and the main information center. • Posting of job vacancies; interviewing screened applicants; train new employees; conduct performance reviews; dismiss employees per Wake County Personnel Manual. • Interpret state rules and federal regulations on confidentiality, policy and procedures and consult with the County Attorney as needed. • Oversee all release of information requests that come through the Health Department, adhering to all HIPAA guidelines. • Member of core management team implementing Centricity EMR for seven specialty clinics and four regional centers. Specialties include; Child Health, Obstetrics, Womens health, Immunizations, TB, HIV and STD.• Member of Public Health Quality Management Team, focusing on re-accreditation, quality assurance and quality improvement projects. • Produced multiple workflows for the medical records department helping to create a smooth transfer from paper medical records to Centricity EMR. Show less

  • EHR IT Project Manager

    Oct 2018 - now

  • EHR Specialist/ System Administrator

    Sept 2014 - Oct 2018

  • Medical Records Manager

    Jun 2011 - Sept 2014