Beshoy Aziz

Experience

• 

  Orange Egypt

  Jun 2009 - now

  • lead DATALAKE migration project end to end with DWH and DATALAKE teams.• Technical project planning and workflow scheduling.• Create management, communication plans and processes.• Define project responsibilities with stakeholders.• Use case development.• Requirements gathering and analysis.• Ensure resources needed to reach objectives are allocated in the right timeframe.• Team task allocation, monitoring, and integration.• Monitoring progress and performance and helping teams to make improvements.• Staff leadership and management of team members.• Helping the team make progress on the project by ensuring each person is working on the right tasks with respect to project plan, helping to remove any obstacles to the team members’ progress, and protecting the team from distractions.• Client communications and expectations management.• Strategic planning, resource allocation, and organization.• Employee development and mentorship.• Project tracking throughout all key milestones.• Prototyping and testing.• Integration and support for final deliverables.• Customer support in a highly complex environment.• Maintain project time frames, budget estimates and status reports. Show less - Accountable for instating integration between RPA and DWH to use in BI Operations, Quality Check and reporting.-Manages team of analysts in their daily work by prioritizing work and projects, managing workloads and ensuring delivery of work products based on priorities, capability, and capacity.-Lead effort to build a BI team.-Establish a data driven culture among different departments and manage the delivery of the HPSM requested reports/requests in a timely and efficient manner.-Provide support for all production environments like data platforms “DataStage, Teradata and datalake clusters.-Lead on hiring effort in establishing data business partners & Provide support and recovery for all production services.-Provide monitoring and application support for ETL jobs, business object and QlikView and datalake tools Monitor, analyze and resolve data platform/application related issues.-Diagnose, prioritize, and escalate and follow up on any out of line production issues and showstoppers.-Resolve all incidents, service requests within SLA targets. Willing to work on call, on site & multiple sites and shifts in a 24 by 7 environment.-Ensure loading jobs on all platforms finalize as per the SLA.-Be the first responders; regularly communicate the status of the critical operational flows and/or any issues through appropriate communication channel.-Monitor Platform performance and advise if any enhancement is needed.-Ensure integrity, consistency, and security across all DWH development components (ETL, BI and Dashboard).-Apply the defined project management methodology, processes, and procedures.-Oversaw monthly team KPIs and daily performance of computer systems and immediately responded to issues to keep network up and running.-Work in concert with different team leaders to ensure successful work progress according to the customer specifications and agreed project milestones. Show less • Accountable for leading and managing RPA, mobile apps, and Chatbot teams and 4 vendors from different sources in digital online services, mobile application and RPA new projects, operation, support, and integration with multiple resources end to end. • Implementation new RPA projects integrated with Chatbot in cooperation with FACEBOOK, WhatsApp and novomindMEA.• Support in migration project IN cooperation with Orange Labs, to migrate Oracle to SAP and implement mobile application for Coca-Cola Eg " Coca-Cola HR " the main knowledge & communication app for HR and Coca-Cola Eg. Employees. • Accountable for managing and maintaining current digital online services and architecture on top of the web portals, mobile applications and RPA End to End Accountability and support, and its integration with other online applications. • Oversaw monthly team KPIs and daily performance of computer systems and immediately responded to issues to keep network up and running. • On-call four weeks per month. Show less • Accountable for Managing and maintaining digital online services and architecture on top of the web portals, mobile applications and RPA End to End Accountability and support, and its integration with other applications across company. • Oversaw daily performance of computer systems and immediately responded to issues to keep network up and running on –call four weeks per month. • Investigated and corrected or escalated project problems. • Created and managed knowledge base to offer staff and customers immediate informational access to products, services, and organization. Show less • Accountable for: Retail Applications and corporate applications & Operations support, installation, management, troubleshooting and solving the technical issues including company business critical Applications. • Oversaw daily performance of computer systems and immediately responded corporate applications and web portal issues to keep network up and running. • Collaborated with vendors to locate replacement components and resolve advanced problems. • Patched software and installed new versions to eliminate security problems and protect data. • On-call four weeks per month. Show less

  • Manager, SCRUM Master/TPM • Data Lake Systems, Data & Digital Transformation

    Dec 2023 - now

  • Supervisor, Data Management - EDW & BI Operations, Data & Digital Transformation

    Sept 2022 - Dec 2023

  • Supervisor, Digital Transformation, Data & Digital Transformation

    Jan 2022 - Sept 2022

  • Supervisor, Digital Transformation, Data & Digital Transformation Efficiency

    Feb 2019 - Dec 2021

  • Supervisor, Retail & Corporate Application Operations Support ECMS and IT Operations Management

    Jan 2017 - Jan 2019

  • lead Applications Operations support

    Jun 2009 - Dec 2016