Jacquelyn Wise, MBA

Experience

• 

  Eagle Foundation

  Jun 2007 - Jul 2007

  Counselor

  • Mentored 20 underprivileged middle-school students on a daily basis

• 

  The Walt Disney Company

  Aug 2008 - Apr 2009

  Campus Representative

  • Communicated the unique Disney College Program experience to campus population of 24,000 students by means of e-mail, signage, and personal testimonials

• 

  Make-A-Wish Foundation of Greater Pennsylvania and Southern West Virginia

  Jan 2009 - Apr 2009

  Marketing and Communications Intern

  • Wrote and disseminated press releases on a weekly basis• Assisted with outreach and referral mailings• Wrote articles for the Parents Newsletter, which was distributed to more than 7,000 individuals

• 

  National MS Society, Central Pennsylvania Chapter

  May 2009 - Aug 2009

  Marketing and Communications Intern

  • Planned logistics for 4th Annual MS Polo Event

• 

  A Wider Circle

  Aug 2009 - Oct 2010

  Marketing and Fundraising Coordinator

  • Conveyed the needs of the organization to potential donors at corporate charity fairs; these interactions directly resulted in raising $15,000• Managed five marketing interns by distributing assignments to them based on their demonstrated capabilities• Edited and prepared grant proposals, which resulted in raising more than $205,000 • Designed direct mail pieces, which reached more than 35,000 individuals

• 

  The Hershey Company

  Nov 2010 - Mar 2023

  • Designed a vision and roadmap for Amplify’s Procure-to-Pay transformation, which included transitioning the workstream from highly-manual efforts to processes driven by system automation• Developed and implemented the process, controls, and system required to properly support Amplify’s indirect spending needs• Communicated project updates to senior leaders – highlighting risks and associated mitigation strategies, progress against milestones, and overall project status• Worked cross collaboratively to complete 12 concurrent implementation initiatives with aggressive timelines to enable M&A and growth readiness Show less • Revolutionized the consumer care industry by designing and implementing the first-of-its-kind digital consumer reimbursement program to eliminate process complexity and drive consumer loyalty• Implemented emerging contact methods including text messaging and web chatbot functionality for consumers• Deployed an efficient operating model by upskilling representatives, automating aspects of the consumer response software, and creating robust FAQs• Served on organization’s Recall Committee to represent consumers’ expectations and led the department through the successful handling of five product recalls, which required stringent data review and reporting as well as robust communication to internal constituents and consumers• Set the strategy for and led the Global Consumer Relations Team with staff located in the US, Mexico, India, Philippines and China • Developed and executed integration plans for M&As as well as new intake work into the department to reduce redundancy and unnecessary costs for the organization Show less • Coordinated new product trainings for contact center reps and global distributors• Migrated call volume from Hershey’s Chocolate World Visitor Center’s front desk to Hershey’s external call center; planned forecast, developed engagement procedures, and trained phone agents to provide an enhanced guest experience and reduce costs for the business • Spearheaded consumer coupon fraud investigation to collect and analyze information relevant to the case; acted quickly to establish coupon guidelines and enact new redemption tracking to ensure organization was not victim to fraud in the future• Utilized consumer feedback to prepare monthly consumer insights reports, which ultimately improved product performance and redefined marketing strategies• Transformed written correspondence from outdated corporate jargon to consumer-friendly responses Show less

  • Senior Manager Business Integration

    May 2022 - Mar 2023

  • Manager of Global Product Portfolio & Amplify Procure-to-Pay Project Lead

    Oct 2021 - May 2022

  • Manager of Global Consumer Relations & Product Portfolio

    Jun 2019 - Oct 2021

  • Manager of Global Consumer Relations

    Oct 2015 - Jun 2019

  • Associate Manager of Global Consumer Relations

    Mar 2012 - Sept 2015

  • Consumer Communications Specialist

    Nov 2010 - Mar 2012
• 

  Our Home

  Mar 2023 - now

  • President of Operations

    Dec 2023 - now

  • Director of Transformation

    Mar 2023 - Dec 2023