Dennis Paschke

Computer Operator

1000 followers

Milwaukee, Wisconsin, United States

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Timeline
About me
Infrastructure Operations Manager / Service Delivery Director / ITIL Professional / IT Process Improvement
Education
- Bryant & Stratton College - Milwaukee
  -
  Associate of Science - AS Computer Technology/Computer Systems Technology / Accounting
- Cardinal Stritch University
  -
  Bachelor of Science - BS Business Administration and Management, General
Experience
- Childrens Hospital of Wisconsin (TotalCare)
  Jan 1985 - Jan 1986
  Computer Operator
- M&I Bank
  Oct 1986 - Oct 1989
  Senior EDP Audit Programmer
  Senior programmer in the EDP Audit Department writing verification programs and random sampling systems used for client and customer verification.
- M&I Data Services
  Oct 1989 - Apr 1998
  Senior Project Leader
  Managed and directed teams performing product development for Loan, Cardbase, TYME and EFD systems.
- GE Capital Consulting
  Jan 1998 - Jan 2000
  Practice Area Lead
- GE Capital
  Jan 1998 - Jan 2000
  Practice Area Lead - Project Manager
- Metavante
  Apr 2000 - Oct 2009
  Senior Systems Manager
  Manager of eBanking Service Delivery directing the team that provides 24X7 tier two production support of multiple Retail and Corporate eBanking evironments.
- FIS
  Oct 2009 - May 2020
  Service Delivery Director
  Created, implemented, and managed service delivery model for 24 x 7 platform ownership / production support function. Identified KPIs and process improvement metrics to align business expectations with service technology. Collaborated with internal management, internal audit, regulatory examiners, and executives to ensure organization-wide compliance with product development methodologies, application architecture, service continuity, quality, and performance reporting standards.
- Associated Bank
  May 2020 - Feb 2024
  Infrastructure Operations Manager
  Developed, implemented, and monitored adoption of corporate Information Technology Infrastructure Library (ITIL) policies, standards and procedures for Service Desk, Incident, Problem, Service Request, and Change Management functions to ensure consistency. Oversaw implementation, migration, and development for information technology service Management (ITSM) system, Cherwell Service Manager (Cherwell CSM), and configuration management database (CMDB) as product owner.
- Answerport, Inc.
  Feb 2024 - Jun 2024
  Project Manager in Infrastructure
- FIS
  Jun 2024 - now
  Client Success Manager, Senior
Licenses & Certifications
- ITIL® v3 Foundation
  Pink Elephant
- Six Sigma Green Belt (CSSGB)
  GE Capital Consulting