Brooks Bevil

Experience

• 

  Central Piedmont Community College

  Mar 2009 - May 2010

  Networking and Information Security Lab Facilitator

  • Open computer lab manager• Tutored students on applicable material and demonstrated proper applications of hardware and software configurations

• 

  Central Piedmont Community College

  Aug 2010 - Feb 2021

  • Configure and manage the Cisco Unified Communications Manager such as Call Manager, Unity, Call Center Express, and Jabber• Partner with network security team to establish and maintain best practices and facilitate remediation of security issues based on penetration tests including authentication• Supervise large scale hardware deployment of the Cisco VoIP system and serve as subject matter expert in Cisco Unified Computing System (UCS) Architecture to guarantee service operability • Lead onboarding process and create standard operating procedures documentation to streamline process across the organization• Assist procurement team by helping evaluate system needs and providing feedback on existing technology• Manage and maintain all datacenter hardware including physical servers and blade centers• Liaison between clients services and infrastructure systems to ensure service requests are addressed and closed within 8hrs using Footprints ticketing system• Work with on-site and remote (AWS) users on complex and sensitive issue resolution• Support third party system administrators to ensure timely deployment of new software and hardware• Windows Server and Active Directory administration including proficiency in PowershellSpecial Project Assignments• Cisco Unified Communications Deployment-Supervised a team of six associates in the deployment of the Cisco Unified Communications System hardware Show less • Coordinate efforts with business partners to allocate and track entire network of servers and hardware• Established initial connectivity of layer 2 and layer 3 network infrastructure • Deployed and maintained campus wide wireless access points to improve access continuity• Managed and implemented all Uninterruptible Power Supply (UPS) devices to ensure network connectivity continuity• Site surveys and infrastructure analysis for custom network solutions• Emergency Systems management, security camera installation and administration, security archive administration and access control management• Review, update, and comply with network and company policies to achieve information security Show less

  • Core Systems and Services Analyst

    Nov 2013 - Feb 2021

  • Infrastructure Systems and Services Analyst

    Mar 2012 - Nov 2013

  • Information Technology Services Analyst

    Aug 2010 - Mar 2012
• 

  Microsoft

  Feb 2021 - now

  Provide in-depth knowledge and expertise on Microsoft Teams features and functionalities as well as lead Teams implementation, configuration, and optimization across our customer's organizations.Also, develop and deliver training sessions, documentation, and best practices for administrators.Collaborate with organizational IT and security departments to integrate Teams with other Microsoft 365 services for our customers.Advise on governance, compliance, and security best practices within Teams with a specialization in Teams Voice integration in GCC and GCC-High environments. Show less

  • App Assure Manager | Senior Escalation Engineer

    Feb 2025 - now

  • Teams SME | Escalation Engineer

    Feb 2021 - Feb 2025