Anson Pun

Experience

• 

  The Allen Hotel

  Jun 2020 - Apr 2022

  • Create and implement methods to guarantee that guests have a great experience that exceeds guest satisfaction expectations• Collaborate with the front desk department, housekeeping department, and engineer department to ensure that operations are running smoothly• Maintain complete knowledge of the hotel's inner workings, including room rates, rooms operations, hotel policies, availability, and profitability strategies• Incorporate guest satisfaction into staff meetings, with a focus on developing new methods to enhance performance over time• Interview, hire, and train hotel operations staff to ensure that all departments run well Show less • Welcomed guests and visitors to the front lobby of the facility; recorded their information and assigned rooms based on needs • Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff• Collected guest payments for rooms at the end of each stay and requested room deposit when necessary• Settled facility register at end of each shift/day by counting the drawer, printing receipts, and running financial activity reports• Kept hotel lobby area inviting and clean; set up welcome supplies Show less

  • Director Of Operations

    Nov 2021 - Apr 2022

  • Front Office Manager

    Jun 2021 - Nov 2021

  • Front Desk Agent

    Jun 2020 - Jun 2021
• 

  Highgate

  Apr 2022 - Jul 2023

  Operations Manager
• 

  New York Hilton Midtown

  Jul 2023 - Mar 2025

  Night Manager
• 

  Aimbridge Hospitality

  Mar 2025 - now

  Asssistant Director of Front Office