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Riya Shende

Riya Shende

Associate Technical Support Engineer

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  • Timeline

  • About me

    Associate Technical Support Engineer at PowerSchool

  • Education

    • MKSSS Cummins College of Engineering for Women

      2017 - 2021
      Bachelor of Engineering - BE Computer Engineering

  • Experience

    • PowerSchool

      Mar 2023 - now
      Associate Technical Support Engineer

      🔹Engaged in intricate customizations, including CSS and HTML adjustments, as well as form and workflow updates. Proficiently managed data import/export and implemented organizational enhancements.🔹Overseeing the customer's applicant portal website and actively implementing strategic enhancements to optimize functionality. This ensures a seamless user experience while continuously driving improvements to their website.🔹Collaborates directly with customers and stakeholders in both the US and Canada, taking end-to-end ownership of the case to deliver comprehensive and personalized solutions. Show less

  • Licenses & Certifications

    • PeopleAdmin Certified Administrator

      PowerSchool
      Jul 2023

    • Certified ScrumMaster® (CSM)

      Scrum Alliance
      Mar 2025

  • Honors & Awards

    • Awarded to Riya Shende
      🎖️Top Performer Award - Apr 2025 Honored as Top Performer by Chief Customer Officer during the All-Hands Meeting for exceptional contributions and exceeding performance metrics.
    • Awarded to Riya Shende
      🏆MVP Award PowerSchool Sep 2023 Awarded Most Valuable Player (MVP) by Group Vice President - recognized in the Town Hall Meeting for outstanding contributions to PowerSchool's Higher Ed team.
    • Awarded to Riya Shende
      🏅Rising Star Award - Aug 2023 Received Rising Star Award within 6 months of joining, recognizing exceptional early contributions and dedication.