Joan Hao

Experience

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  DBP Data Center Inc.

  Mar 1997 - May 1998

  Programmer

  Developed and implemented of systems for the different departments using FOXPRO; Responsible for the documentation of user manuals and orientation of users.Achievements: Developed and implemented the Credit and Appraisal Monitoring System (CAMS), which provides client credit and appraisal status Developed and implemented the Credit Information Utility (CIU), which provides faster client information by extracting then importing data from external source to the database masterfile Developed and implemented the Loan Management System (LMS), which generates client loan information such as outstanding loan, payments due, etc. Show less

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  Dai-1chi Electronics Manufacturing Corp.

  Sept 1998 - Mar 2001

  Business Process & Quality Management (Systems Engineer / ISO Coordinator)

  - Directed and managed Quality System implementation towards achievement of ISO9002 Certification of Service Center- Led the implementation, management and coordination of internal and external Quality Audit towards ISO9001Certification of Corporate Engineering and ISO9002 certification and re-certification of 9 Production Units such as Speaker Assembly, Metal Stamping, Plastic Injection, Electronics, Cone and Damper, Tool & Die, Cabinet Manufacturing and Baffles Assembly- Redesigned the Quality Management System documentation which resulted to reduction of paper consumption by at least 50%- Standardized and established product cost metrics in different stages of various productions including Bill of Materials, Bill of Process, Work-In-Process and Finished Goods- Spearheaded the business analysis, system and user testing, and implementation of Material Resource Planning (MRP) system Show less

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  Alexader Resources, Inc.

  May 2001 - Jul 2001

  Project Head (Consultant)

  - Re-engineered the Payroll Support process to improve over-all efficiency by designing and developing a system, which automatically computes and generates employee SSS, PhilHealth and Pag-ibig contributions- Designed, developed and implemented various systems such as Employment System, which monitors employee movement, Billing System, which generates billing computation for clients and Inventory System, which monitors the stock quantity

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  Digital Telecommunications Philippines, Inc. / Digitel Mobile Phils. Inc.

  Aug 2001 - Apr 2005

  Business Process Management, Analyst

  - Initiated and developed the Project Monitoring system to track status of projects- Transformed the Documentation Process by integrating ISO standards which resulted to improved control and monitoring of process inventory- Enhanced the documentation process by integrating ISO standards resulting to improved control and monitoring of business documents- Evaluated and enhanced policies and procedures of Retail Operations related to collection, payment and fund management- Oriented and trained employees on the store operation processes on collection, payment and fund management Show less

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  Digitel Mobile Philippines Inc. (Suncellular)

  May 2005 - Nov 2013

  - Successfully drove the migration of SAP R3 FICO and MM Modules and implementation SAP of BPC for the transition to PLDT-Smart SAP system- Worked with Finance in the alignment of policies and processes for the SOX 404 certification and transition to Smart- Directly worked with Senior Management of Business and Finance on the Marketing and Sales Business Approval Criteria balancing business opportunities with potential risks- Extensively worked with Senior Management of Business and Technical on the end-to-end process design and development of Network, IT, Finance and Risk Management, Technical processes such as Technical Change Management, Cellsite Acquisition, Change-over and Retirement, Cellsite Inventory Management processes, Cards Management, System Modification, Transmission Circuit Activation and Deactivation, and Transport Key- Closely worked with Business and Finance on the end-to-end Engagement process with Business Partners such as Business Partner Accreditation, Set-up and Closure- Facilitated and managed the collaboration of Business, Technical, Finance and Support Groups for end-on-end design of After-Sales such as Incident to Resolution (Complaints), Defective Handset and Card, Account Modification, Account Treatment and Permanent Disconnection- Turned-around the ineffective accident and insurance process and increased the compliance on settlement claims by re-designing the end-to-end process- Directed the policy and process development of Employee Development on Training and Employee Benefits on loans, Allowances, Employee Movement on Hiring and Employee Clearance- Provided consultation on the end-to-end design, business requirement and implementation of new business models and new products and services offerings of Marketing and Business Solutions driving better execution, customer experience and business results- Directed and managed nationwide Quality Audit of Retail Operations on Sales, After-Sales, Collection and Inventory processes Show less - Spearheaded various integration and risk mitigation projects such as Application Process, Sales Process, Collection Management, Fund Management and Inventory Management in collaboration with customer facing business units and support areas- Worked directly with various cross-functional teams of Carrier, Settlement, Finance and IT for the design and development of Inter-Carrier Relations and Settlement processes such as Domestic and Foreign Carriers, International Roaming Partners, Value-Added- Service (VAS), Comfone, MACH- Streamlined and simplified the Business Process Documentation by re-designing and re-structuring the document framework, classifications and templates - Spearheaded establishment of core policies and procedures of new business models, product and service offerings across multiple value streams through collaboration with cross-functional teams of Marketing, Business Solutions, Sales, Product Development, Technical, Customer Service, Finance, Logistics and other Support Groups- Continuously worked with cross-functional teams to resolve cross-process issues embedding customer experience and enterprise risk management while achieving the business objective- Led the development of Marketing and Sales Events process that standardized selection and evaluation criteria- Pioneered the Quality Audit which assessed the compliance to the process and identified opportunities for process enhancement and improvement- Led the nationwide Quality Audit on Corrective and Preventive Maintenance of Technical Field Operations- Revamped team structure and made it more flexible and agile to keep up with fast-paced and demanding mobile telecommunications industry and to continuously achieve team Key Performance Indicators (KPI)- Initiated and developed the Performance Measurement of the team resulting to an objective and quantified basis of staff performance Show less

  • Enterprise Process Management, Sr. Manager

    May 2010 - Nov 2013

  • Enterprise Process Management, Manager

    May 2005 - Apr 2010
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  Smart Communications, Inc.

  Dec 2013 - Oct 2016

  Enterprise Process & Quality Management, Manager

  - Led the Measure and Analyze Phases of 8 Procure to Pay Projects and 2 Sales Acquisition Projects in identifying processes to streamline and reduce variation- Selected to pilot and be the model for the Lean Sigma Program- Led the Define Phase of 7 Procure to Pay and 1 Concept to Market Lean Sigma projects towards successfully identifying the projects for process improvement- Successfully set-up and launched the Enterprise Process Performance Management Dashboard - Successfully set-up the Enterprise Quality Audit Process including the design of process and templates- Completed the first Product Life Cycle Management process-based assessment- Evaluated store capacity in attaining sales target based on walk-ins in 2012- Proposed and developed Line Activation Workload Balance Model to improve efficiency and productivity in 2013- Conceptualized and developed the Project Prioritization model and collaborated with the Leadership team for management driven implementation- Spearheaded the development and operationalization of Performance Management by establishing qualitative and quantitative metric for work output deliverable- Pioneered the Enterprise Process Inventory Management in collaboration cross-functional Heads of Brand & Product Management, Customer Management, Service, Resource & Supply Chain, and Corporate Support Services Show less

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  Aboitiz Power Corporation

  Dec 2016 - now

  Business Process Management, Assistant Vice President

  - Enhanced the Business Process design phase by combining multiple frameworks and standards, creating analysis structure and integrating process metrics