John Woodrow

Experience

• 

  O2 (Telefónica UK)

  Sept 2004 - Apr 2007

  SMS Capacity & Service Manager

  Capacity management of O2’s SMS ‘text’ service and infrastructure. The role incorporated in-depth technical knowledge of architecture as well as forecasting, trending, statistical analysis, complex project planning and reporting. My role evolved and expanded to include (for a 6 month period) the capacity management of the Intelligent Network SCP (approx. £30,000,000 of revenue a day) and USSD (O2 Voicemail platform).

• 

  AdInfa

  Jan 2005 - Jan 2006

  Co-Founder | Director

  The business was founded to leverage the new technology ‘MMS’ as well as SMS to deliver real-time graphical alerting and reporting to data center operations staff. Lead the product development phase and landed first paying customer – IX Europe now Equinix.

• 

  Easynet Group

  Apr 2007 - Sept 2010

  Head of Capacity Management

  Lead the programme to create and implementation of the Capacity Management function within Easynet Global Services. This role incorporated defining and implementing the governance, in-depth technical knowledge of the architecture in addition to RAID, statistical analysis, complex planning and reporting. A high degree of man management and key stakeholder engagement across the globe was required as well as creation of concise business cases, senior presentations and multiple vendor and supplier negotiation. Show less

• 

  Deutsche Bank

  Sept 2010 - Sept 2013

  Capacity Specialist

  Responsible for the capacity management of 98 global market equities IT platforms. Introduced standardised analytical reporting and the creation of functional service levels. Avoided a large infrastructure overspend through the output of an 18month project to map and create a analytical model which highlighted capacity breaches through ‘What if’ scenarios. The project had a high degree of key business stakeholder engagement as well as project reporting to gain business approval.

• 

  RightSize - Customer Reporting Specialists

  Oct 2013 - Jan 2016

  Data Analytics Consultant | Co-Founder

  RightSize is a customer analytics consultancy providing data services to small and medium-sized enterprises. My role as data consultant was to advise clients on how to achieve their business objectives through the strategy and implementation of their data and analytics solutions.

• 

  PwC UK

  Jan 2016 - Feb 2020

  Cross industry Data and Analytics senior manager for the South East. Providing business value to mid tier and large organisations utilising data (Governance, Compliance (GDPR) and Analytics). Data analytics consultant working within the Advanced Risk and Compliance Analytics practice of PwC UK. Focused on Customer Analytics (Living Services and Experience), Data Management, GDPR and Regulation assurance services.

  • Senior Analytics Manager - South East Region

    Oct 2017 - Feb 2020

  • Senior Analytics Manager - Financial Services

    Jan 2016 - Oct 2017
• 

  Collibra

  Feb 2020 - now

  Promoted to Professional Services Senior Director leading a high performing team of 40+ sales and delivery personnel across EMEA, APAC and US (DQ). Reporting to Vice President of Professional Services. Key responsibilities include team culture, operational strategy and performance, go-to-market PS portfolio, delivery excellence and P&L. Professional Services Director for the EMEA and APAC regions leading large sales and delivery teams on strategic and operational performance. Responsible for driving PS sales and revenue delivery (inc forecasting), cost budgeting, team utilisation and customer success (NPI, time to value) delivery excellence. Professional Services Manager responsible for sales and delivery for various EMEA regions. This included running a regional team of Enterprise Architects and carrying a sales Bookings and Revenue quota.

  • Professional Services Senior Director (Customer Success) - EMEA, US & APAC

    Jan 2024 - now

  • Professional Services Director (Customer Success) - EMEA & APAC

    Mar 2022 - Mar 2024

  • Professional Services Manager (Customer Success) - UK/I, Nordics, Benelux & DACH

    Feb 2020 - Mar 2022