Sandra Miloshevska

Experience

• 

  Euroanswer

  Nov 2008 - now

  - Provide team leadership and coaching- Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort- Provide the team with a vision of the project objectives- Motivate and inspire team members- Lead by setting a good example (role model) - behavior consistent with words- Coach and help develop team members; help resolve dysfunctional behavior- Facilitate problem solving and collaboration- Strive for team consensus and win-win agreements- Ensure discussions and decisions lead toward closure- Maintain healthy group dynamics- Intervene when necessary to aid the group in resolving issues- Assure that the team members have the necessary education and training to effectively participate on the team- Encourage creativity, risk-taking, and constant improvement- Recognize and celebrate team and team member accomplishments and exceptional performance- Focus the team on the tasks at hand or the internal and external customer requirements- Coordinate with internal and external customers as necessary- Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance- Assure that the team addresses all relevant issues within the specifications and various standards- Provide necessary business information- Serve as meeting manager or chairman- Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel- Ensure deliverables are prepared to satisfy the project requirements, cost and schedule- Help keep the team focused and on track Show less - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.- Effectively manage large amounts of incoming calls- Identify and assess customers’ needs to achieve satisfaction- Build sustainable relationships of trust through open and interactive communication- Provide accurate, valid and complete information by using the right methods/tools- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution- Keep records of customer interactions, process customer accounts and file documents- Follow communication procedures, guidelines and policies- Take the extra mile to engage customers Show less

  • Customer Service Team Leader

    Dec 2015 - now

  • Senior Customer Service Agent

    May 2012 - Nov 2015

  • Customer Service Representative

    Nov 2008 - May 2012