NISCHAY SAGAR

Experience

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  ITC Hotels

  Jun 2016 - Oct 2016

  Internship

  Exposure to all core departments of Hotel

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  The Trident Hotels

  May 2017 - Jun 2017

  Vocational Trainee

  To polish my knowledge in Front office and Housekeeping

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  Radisson Hotel Group

  Jul 2018 - Jul 2019

  Management Trainee

  ●Managed the day-to-day operations of the front desk, including guest check-ins, check-outs, reservations, and billing.●Learned how to handle guest inquiries, complaints, and requests professionally and efficiently.●Monitored room availability, ensuring maximum occupancy and room revenue.●Worked closely with the housekeeping team of 60 associates to understand cleaning procedures, inventory management, and quality control standards.●Inspected rooms and public areas for cleanliness and maintenance issues, ensuring compliance with hotel standards. Show less

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  Marriott International

  Nov 2019 - Apr 2021

  Sales And Service

  ●Managed outbound calls to prospective guests, including individuals, corporates, travel agents, and event organizers, to promote the hotel’s services.●Consistently promoted loyalty programs and offers to guests.●Provided after-sales support by following up with clients to ensure satisfaction and promote repeat business.●Met or exceeded monthly and quarterly sales targets by maximizing phone-based sales opportunities.

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  Valley view

  Sept 2021 - Mar 2022

  Assistant Sales Manager

  ●Managed Luxury Travel and B2C sales for the Hotel.●Identified and attracted affluent clients, including high-net-worth individuals, VIPs, celebrities, and luxury travel groups.●Proposed customized proposals and exclusive packages that highlighted the hotel’s luxury suites, premium services, and bespoke experiences.●Cross-trained and provided back-up for other client service teams when needed.●Computed accurate sales prices for purchase transactions.●Managed quality communication, customer support, and product representation for each client. Show less

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  Howard Johnson

  Mar 2022 - May 2023

  Assistant Sales Manager

  ●Managed corporate sales and MICE for the hotel.●Conducted sales calls and walk-ins to the corporate sector for potential market growth.●Results-driven approach with developing and executing strategic sales plans, aiming to achieve a $1 million revenue target in 2022-2023.●Supervised and assigned work to executives, set goals and monitored objectives, assisted with workload, and provided cross-training; acted as relief assistance to the Director of Sales and Marketing.●Successfully spearheaded outbound sales campaigns, securing high-value corporate clients and driving a 15% quarterly revenue increase through strategic cold calling, targeted prospecting, and customized outreach efforts.●Trained and mentored over 10 junior staff. Show less

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  Best Buy Canada

  Sept 2023 - Dec 2023

  Computing Solutions Advisor

  ●Welcome customers as they enter the store, making them feel welcome and offering assistance.●Help customers locate products, provide information about features, benefits, and usage, and respond to queries.●Updated on the store’s products, promotions, and sales targets.●Actively engaged with customers to recommend products, up-sell, and suggest complementary items.

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  Boston Pizza International Inc

  Dec 2023 - Nov 2024

  Host

  ● Greet and seat guests professionally.● Manage reservations and waitlists.● Answer calls and handle inquiries.● Monitor table status and dining capacity.● Coordinate with servers for smooth service.● Keep entrance and host station clean.● Assist with takeout orders and guest needs.● Track guest preferences and wait times.

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  Shake Shack Canada

  Nov 2024 - now

  Crew Member

  ● Greet customers warmly and take orders accurately.● Answer menu questions and make recommendations.● Ensure customer satisfaction and address concerns promptly.● Prepare and assemble food per recipes and quality standards.● Follow food safety protocols and maintain cleanliness.● Monitor supplies and report shortages.● Process payments and balance the register.● Clean tables, counters, and dining areas regularly.● Work as a team to ensure smooth operations.● Assist with restocking, organizing, and other tasks as needed. Show less