Faizan Hussain

Experience

• 

  Thanos Hotels Group

  May 2007 - Oct 2008

  Waiter

  • Providing a warm welcome to the customers.• Receive food & drinks orders and serve customer requests to the standard required.• Serving dishes to costumers at tables.• Learning the names and building relationships with regular guests.• Ensuring timely delivery of all food and beverage items to guests.• Understanding menu content and keeping up to date with any menu changes.• Making recommendations from the menu if requested.• Answer guest quires in a polite and helpful manner.• Passing food orders through to the kitchen staff promptly.• Full product knowledge of all menu items and hotel facilities and service.• Check on guests asking if they are enjoying their meals and service.• Ensuring the food service area is left clean and tidy once all the guests have left.• Relaying, preparing and setting tables for the next guests. Show less

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  Crown Inn Hotel

  Oct 2008 - Nov 2012

  Restaurant Supervisor

  • Supervising a station and ensuring set standards are maintained at all times.• Personally coaching, training and developing the F&B service team to ensure good food and beverage knowledge, perfect sequence of service delivery.• Ensuring the smooth preparation of the restaurant side-stations, mise-en-place and table set-ups standards. • Working in close cooperation with the Kitchen and Stewarding as well as the Outlet cashiers to ensure a smooth running operation. • Ensuring the proper appearance and grooming of assigned colleagues. • Handling the welcome of arriving Guests and their seating through the Maître D’hôtel and take over, if he/she is not available • Maintaining a professional and friendly relationship with the outlet patrons to ensure their well-being. • Well versed and knowledge in the Outlet’s menu, promotional activities and other relevant issues. • Contributing to meet and maximize the monthly revenue budget for the respective outlet by suggestive selling.• Operating in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety. • Complying with the hotel environmental, health and safety policies and procedures. • Handle special dietary requirements in a professional way and keep both Kitchen Sous-chef and Manager informed • Handling guest complains and concerns and making sure guest satisfaction. Show less

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  KFC

  May 2013 - Dec 2013

  Assistant branch manager

  While working as assistant restaurant manager, has been engaged in all restaurant operational activities during the mentioned tenure at the organization. Responsible for assisting the branch manager in operational areas including planning & forecasting, managing & controlling logistics, Identifying cost effective opportunities, Pay roll management, Quality control &n assurance, Customer dealing & care, Strategizing operation, Managing line-teams, Activities performed under the afore told areas include but not limited to;• Communicated well and used strong interpersonal skills to establish positiverelationship with customer.• Developing & managing daily petty cash expenses, weekly & monthly inventory reports.• Purchase and control inventories with attention to budget guidelines.• Responsible for managing all accounts payable, receivable and monthly pay roll.• Fresh food items’ intake as per international standards while ensuring their quality, freshness and presentation.• For smooth supply chain management, continuous coordination with the suppliers & vendors.• Reduced food and beverages cost through effective supervision and inventory control, resulted in increased profit margins.• Motivating staff through daily meeting, employee contests, performance monitoring & establishing high standards among them.• Managing restaurant teams as well as delivery team for a smooth, effective and efficient operation.• Supervising & resolving all restaurant maintenance & renovation issues with daily maintenance. Show less

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  Nayaab Haandi Restaurant Dubai UAE

  Jan 2014 - Feb 2016

  Restaurant Manager

  • Monitors budgets to control expenses.• Ensuring that quality standards for food and beverage production and service to guest are constantly maintained.• Supervising, scheduling and training the food and beverage service staff.• Providing required information needed by the controller for pay roll, financial statement and related purposes.• Reviewing all operating reports with department heads; conduct regular and special meetings to correct operating problems.• Checking the physical condition of the dining room before it opens. • Noting the number of reservations that have been made and assigning table sections to service staff. • Meeting with prospective clients; planning and pricing special catered events.• Making sure that guests are satisfied and following up on any guest complaints.• Conducting cost reduction/minimization studies.• Auditing source documents to insure that all revenue due has been collected.• Serving as restaurant contact for all advertising and marketing activities.• Reviewing department reports; making recommendations and fallow up to ensure that all problems have been corrected.• Always available to provide assistance as needed during busy hours and taking appropriate action in case of any emergency or an accident.• Addressing special problems as assigned by owner. Show less

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  The Ritz-Carlton Hotel Company, L.L.C.

  Sept 2017 - now

  In Room dinning