Klim Chernivchan

Experience

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  Intertransavto

  May 2016 - Sept 2016

  Sales Manager

  Sales achievements at Intertransavto:- Secured contracts with Eastern and Central European clients for bulky and refrigerated cargo.- Provided efficient cargo tracking assistance to enhance customer experience.- Delivered information services, successfully converting potential clients into paying customers.- Maintained meticulous records of all planned deals in CRM.

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  Renaissance Hotels

  Jan 2018 - May 2020

  Front Desk Supervisor

  In my role as a Guest Relations Manager at Renaissance Hotel, I am dedicated to ensuring an exceptional experience for our guests. Key responsibilities and achievements include:- Guest Accommodation: Leading efforts to provide top-notch accommodation services, ensuring a comfortable and memorable stay for our guests.- Problem Solving: Implementing effective problem-solving strategies to address guest concerns promptly and enhance overall satisfaction.- Accounting Operations: Overseeing cashier-related accounting operations, ensuring accuracy and compliance with financial procedures.- Team Management: Successfully managing a dynamic team, fostering a positive work environment, and optimizing team performance.- Shift Scheduling: Creating efficient and strategic shift schedules to maintain optimal staffing levels and deliver excellent service. Show less

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  Admirals

  May 2020 - Mar 2024

  With a proven track record in product management, I have successfully overseen impactful initiatives that enhanced the company's performance:- Modernized "No-deposit Bonus": Spearheaded the revamp of the "No-deposit Bonus," resulting in a proven and effective tool for boosting client acquisition and conversion metrics.- Launched Special Offers Dashboard Section: Collaborated with my team to introduce the Special Offers section in the client's Dashboard, improving the UI and enhancing user-friendliness, thereby spotlighting the company's key products.- Initiated Golden Rush Promotion: Teamed up with the marketing department to successfully launch the Golden Rush promotion, contributing to significant increases in revenue and conversion goals.- Monitored Product OKRs and KPIs: Rigorously tracked product Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs), ensuring alignment with business objectives and implementing necessary changes when required.Conducted Insightful A/B Tests: Led A/B tests that yielded valuable insights, driving strategic changes in the product and surpassing annual KPIs.Launched and Managed Redeem Codes Section: Collaborated with the regional marketing department to introduce and oversee the Redeem Codes section in the client's personal cabinet. This multifunctional tool became a popular marketing instrument, positively impacting conversion, acquisition, and retention metrics." Show less In my role as a Technical Customer Support Specialist, I successfully facilitated various initiatives and provided comprehensive assistance to clients, contributing to notable achievements:- Technical Assistance and Product Navigation: Effectively provided technical support and guided clients in navigating the company's products. This led to improvements in Net Promoter Score (NPS) and an increase in trading turnover.- Consulting on Trading and Investment Opportunities: Delivered informed guidance to clients on trading and investment opportunities, enhancing their understanding and decision-making processes.- Implementation of Cross-Selling Techniques: Strategically implemented cross-selling techniques, resulting in the achievement of the company's business goals and bolstering revenue streams.- Contributions to Meetups and Suggestions: Actively participated in daily and weekly meetups, where I offered valuable suggestions and insights. These contributions played a role in enhancing NPS and fostering increased customer loyalty. Show less In my role as a Sales Manager, I achieved significant results and milestones, contributing to the growth and success of the company:- Exceeded KPI Targets: Successfully surpassed Key Performance Indicator (KPI) targets, demonstrating prowess in acquiring new clients and achieving high conversion rates.- Conducted Live Trading Webinars: Organized and hosted live trading webinars, enabling newcomers to grasp financial market concepts and start trading. This initiative resulted in a notable increase in trading turnover and, consequently, elevated company revenue.- Provided Financial Advisory Services: Delivered comprehensive financial advisory services to our clients, offering insights into investment and trading opportunities with our company.- Contributed to Team Meetings: Actively participated in weekly and daily team meetings, where I proposed and implemented improvements to our selling strategy. Through effective collaboration, we addressed customer pain points and adopted beneficial approaches for enhanced customer satisfaction. Show less

  • Product Manager

    Mar 2023 - Mar 2024

  • Customer Support Specialist

    Sept 2021 - Mar 2023

  • Sales Manager

    May 2020 - Sept 2021
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  Data-Driven Lab

  Apr 2024 - now

  Product Owner

  My direct responsobilities include: - Management of the product delivery process, including setting task priorities and coordinating work with the development team.- Conducting market research to identify new product opportunities and staying informed about market trends.- Collaboration with the marketing team to develop strategies for entering new markets or launching new products.- Engaging with the CX (customer experience) department to ensure products meet user needs and goals.- Analysis of product metrics and user feedback to make data-driven improvement decisions.- Cultivating strong relationships with stakeholders, such as clients, partners, and internal teams, through regular communication and collaboration. Show less