Bobby Brigance

Experience

• 

  Fletcher Auto Group

  Sept 2006 - Oct 2010

  Sales Professional
• 

  Petro Lube

  Jan 2011 - May 2012

  Truck Service Adviser
• 

  Aegis Communications

  Mar 2012 - Jun 2012

  Customer Service Representative

  I am a customer service representative for Experian Consumer Direct

• 

  John Hoffer Dodge

  Oct 2012 - Mar 2013

  Sales Consultant

  My focus is to assist my clients in locating a vehicle that meets their needs and wants, which my duties entail purchasing, delivery, and making service appointments. My desire to serve my clients continues by my assistance to them with any other vehicle related concerns or questions.

• 

  Don Davis Automotive

  Mar 2013 - Oct 2013

  Sales Consultant

  I am mediator between the banks and my clients in search of a new vehicle. My focus is on meeting and exceeding the clients wants, needs, and beliefs on how a car should be purchased. With a strong Chemical, technology, and oil presence in the area; my team has focused on having the vehicles that are needed by these industries and the communities that support them. Ranging from engineers to welders. Each sales department has increased inventory, sales, and area awareness by 40% since March 1st. Going from number 6 in our region to number 2! Show less

• 

  Ward kia

  Feb 2014 - Jul 2014

  Internet Coordinator

  Working with the tools of technology needed in a dealership. I handled the installation and maintenance of software and hardware used for day to day operations. During my time there I maintained the dealership website and took all of the photos, while facilitating all dealer trades and other administrative duties.

• 

  Royal Gate Dodge Chrysler Jeep

  Jul 2014 - Oct 2014

  Internet Coordinator/ Lot Manager

  Responsibilities•Handled all incoming and outgoing data streams for the pre-owned department (photos, pricing, and descriptions [for the Royal Gate Dodge websites and our vendors - Ebay, Autotrader, etc.)•Took photos of all pre owned vehicles•Managed the arrangement, organization, and look of all vehicles on the pre own lot (including proper stickers/documentation, detailing, and servicing)•Assisted the pre own manager with various administrative dutiesAccomplishmentsPictures, pricing, and descriptions of vehicles for the websites of the dealership and vendors were unified. This enabled greater control of data to and from the dealership. With increase consistency of lot arraignment and inventory pictures, this created a more professional look and feel to the dealership's physical and online presence. Thus allowing a streamlined line experience for the customer, also equipping salespeople with better resources to present and sell vehiclesDuring my time there I was able to correct errors/issues on several computers to increase efficiency and usability Skills UsedIn an atmosphere like a dealership, one wears many hats. I managed individuals, delegating necessary tasks to complete a job. On many occasions it was needed of me to be a team player with my equals and coworkers throughout the dealership. There were even moments were I was a mediator to help resolve issues, whether it was between two coworkers or a third party. My knowledge and understanding of technology played a huge role in my day to day duties at the dealership. Show less

• 

  Chauvin Coffee

  Jan 2015 - May 2015

  Delivery Driver

  Delivered Coffee and related goods to vendors/customers. Deliery was based on need and schedule. Handled packaging product, as well as, addressing customer service needs

• 

  Valvoline Instant Oil Change

  Aug 2015 - Dec 2017

  Market Trainer

  CSA - From the moment the guest pulls in till he/she leaves I attended to all preventive maintenance needs. Including Safety checks, oil selection, presenting and informing the guest of all services recommended/due based on manufacturers specifications and CarFax. - Lead the market (45+ stores) in measured metrics from 04/2016 - till my promotion (10/2016) to CSA trainer.CSA Trainer - All duties of a CSA, and training all new CSAs for my group (2 areas) This also included follow up and coaching post training. Weekly, with a meeting of all trainers bimonthly. Also facilitated at meetings. The growth and success of the team allowed me to transition to CSA Lead.- Handled double the normal trainer group (2 areas instead of one)- Successfully trained both of my replacements for each area- Lead the market as a trainer for my group.- Obtained certification for A/C (609)CSA Lead - Upon my success as a trainer, I transferred to Memphis to oversee The CSA program being in (promoted in 05/2017) 06/2017. The success of my team lead to me taking over all training in Memphis. Becoming the Market Trainer.- Came from a distant last place to a very close second within 45 days.- Going from only 2 CSAs to 7 in 60 days.Market Trainer - Beginning 07/2017, along with all Lead duties, my responsibilities included all training of Techs, Senior Techs, with some coaching for Assistant Mangers. All orientation and on boarding of new hires. Side tasks included new hire and CSA follow up. For new hires I helped to ensure the transition and intergration into stores, and for CSAs I visited stores to coach and certify.- 25% of new hires since taking over the position have been promoted.- CSA program becomes one of the top groups in company.- Training team earns second best company for training in the country Show less

• 

  B2 Enterpises LLC

  Jan 2018 - Sept 2023

  Co-Owner
• 

  Jiffy Lube International

  Jul 2020 - Sept 2021

  Assistant Manager

  I lead the customer facing half of the store. The Customer Service Advisors (CSA) are part of that team. From the moment the guest pulls in till they leave, my team attended to all preventive maintenance needs. Including Safety checks, oil selection, presenting and informing the guest of all services recommended/due based on manufacturers specifications.

• 

  Mercy

  Jan 2022 - Sept 2022

  Supply Chain Specialist

  Assisted in phlebotomy and other Medical Assistant (MA) duties to better understand and improve supply chain delivery times. Taking perceptive insights to better navigate the hospital and save time.Delivering and stocking vitals supplies and tools for main hospital floors, and the Emergency Department (ED). Going to all floors twice a week to scan and order all stock, including any custom orders a particular floor may need. Setting up surgery tool carts for planned and emergency surgeries, through which I gather all necessary tools, equipment, and/or supplies needeed for the operating room (OR). Show less

• 

  Coursera

  Oct 2023 - now

  Student
• 

  Looking for a job!

  Jan 2025 - now

  Business Analyst

  I have recently obtained my certification and am currently seeking employment opportunities.