John Benavides

Experience

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  Telmex

  Mar 2009 - Aug 2012

  Ingeniero de soporte de redes

  Responsible for supporting the operation of the physical and logical infrastructure that provides the Claro Colombia corporate network, guaranteeing the availability, performance levels and optimal performance of the network and its interconnections.Reduce response times in failures, improving network availability by up to one percentage point in SLAs.Allow customer satisfaction higher than the minimums established by Telmex Colombia (Today Claro Colombia) Knowledge in different technologies that allowed me to have a promotion within the company and in front of clientsDevelop strategies for the implementation of new services reducing work order execution times. Show less

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  Claro Colombia

  Mar 2010 - Aug 2012

  Ingeniero de soporte de redes

  Responsable de apoyar el funcionamiento de la infraestructura física y lógica que provee a la red corporativa Claro Colombia, garantizando la disponibilidad, niveles de desempeño y óptimo desempeño de la red y sus interconexiones. Mis logros mas destacables fueron: Reducir los tiempos de respuesta en fallas, mejorando la disponibilidad de la red hasta en un punto porcentual en los SLA. Permitir una satisfacción del cliente superior a los mínimos establecidos por Telmex Colombia (Hoy Claro Colombia) Conocimiento en diferentes tecnologías que me permitieron tener un ascenso dentro de la compañía y frente al clientes Desarrollar estrategias de implementación de nuevos servicios reduciendo tiempos de ejecución de ordenes de trabajo. Show less

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  Oesia

  Aug 2012 - Apr 2014

  CGP

  Responsable de los proyectos asignados velando por la red WAN, LAN y seguridad de redes de clientes especiales asegurando lo acordado bajo contratación con Telefónica. Mis logros mas destacables fueron: Reducir los tiempos de respuesta en fallas, mejorando la disponibilidad de la red hasta en un punto porcentual en los SLA. Desarrollar una estrategia de levantamiento de información en proyectos donde no existía integrando una ingeniería de detalle de cada uno de los enlaces. Implementación de túneles entre sedes de un cliente bancario entre sedes logrando implementar encriptores que permitieron la recertificación en la integridad de la información de la entidad. Show less

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  DIRECTV Colombia Ltda

  Apr 2014 - Jan 2020

  Senior Network and Security Engineer

  Responsible for and management of the design and operation of the Backbone MPLS/IP/Datacenter, and network security in Colombia, as well as the person in charge of the Colombian IP networks team and the security of the network in Argentina and Colombia.MPLS/IP: *Routers/Switch Core Cisco*Aggregators IP / CGN *CORE IP Cisco XR/XE- Network Security: * Firewalls, NGFW, IPS, URL Filtering Solutions, DDoS, Antivirus.- Core LTE: * EPC (MME, SGW, PGW), HSS, PCRF Huawei * Cloud and Virtualization: vEPC (vMME, vSGW, vPGW), vHSS, vPCRF. Show less

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  Altán Redes

  Jan 2020 - Jun 2021

  Gerente junior de Redes

  Lead and manage Core / IP projects, supporting the implementation of IP / CORE services for the largest Internet deployment and mobility project in Mexico.In charge of the following projects:- Core LTE and 5G:EPC (MME, SGW, PGW), HSS, PCRF – HLD/LLDsImplementation Cloud and Virtualization: vEPC (vMME, vSGW, vPGW), vHSS,vPCRF. Management adding new clients as MOVs or service providers. - Core IP:Routers and switches of Core, Access and distribution Nokia, vRouters Juniper.Managment CDNs, IXP. Show less

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  First Point Group

  Jun 2021 - Jun 2022

  Technical Lead

  Lead deploys and delivery projects of Core / IP projects, for Claro Ecuador.In charge of deploy the following projects:- Core LTE and 5G:Deploy project: vEPC (vMME, vSGW, vPGW), CUPS, UDM (According to HLD/LLDs, closed with customer)- Deploy cloud solution NFV ToR / VNFs cluster.- Core IP: Datacom of Core and Datacom IP Core leaf and spine architecture. / IPRAN (Backbone / IP MPLS)

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  Inchcape Digital

  Dec 2022 - now

  Network Lead

  As the Network M&A Lead of Digital Transformation Team, I spearheaded the integration and digital transformation efforts following mergers and acquisitions to ensure seamless transition, operational efficiency, and technology alignment across multiple business units. My role focused on maximizing synergies and driving value through innovation, process optimization, and the adoption of cutting-edge technologies during post-merger integration.Key Responsibilities:M&A Strategy & Execution: Led the digital transformation strategy during M&A, focusing on aligning technology platforms, systems integration, and process standardization to support business growth and scalability.IT Systems Integration: Evaluated and integrated IT infrastructure, cloud solutions, and business applications across newly merged entities to enhance efficiency, minimize disruptions, and support long-term business goals.Operational Synergy & Optimization: Identified opportunities for automation, process reengineering, and digital optimization to drive operational efficiencies and cost savings in post-M&A operations.Change Management: Led organizational change efforts, ensuring a smooth transition to new digital platforms and workflows while minimizing disruption to employees and customers.Data Integration & Governance: Ensured seamless integration of data assets, implementing robust governance frameworks to maintain compliance, security, and data integrity across all entities.Cross-Functional Collaboration: Worked closely with senior leadership, IT, finance, legal, and operations teams to identify and execute technology strategies that supported overall M&A objectives.Vendor & Partner Management: Managed relationships with external technology vendors and partners to ensure timely, cost-effective solutions for digital transformation initiatives. Show less