Benjamin Smith

Experience

• 

  Shift

  Nov 2021 - Aug 2022

  Customer Advisor

  • Engaged prospective customers, advising on their needs and product-fit for available automotive inventory.• Facilitated end-to-end transactions from consideration, financing, paperwork, and closure.• Promoted to this role within 7 months of hiring.

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  Omnicare, a CVS Health company

  Nov 2023 - Sept 2024

  Account Manager

  • Achieved 97% retention rate, 19bps over target, by engaging and building relationships with key decision makers and internal stakeholders.• Retained $30 million annual revenue, leveraging Salesforce to track customer pipeline from onboarding to go-live, engagement, ongoing satisfaction, and growth.• Managed 140 accounts, meeting strategic clients in person across western Washington averaging 10 in person customer meetings per week. • Effectively addressed customer challenges through a comprehensive understanding of operations and building trusted partnerships with pharmacy and facility leadership.• Led the mitigation of at-risk accounts through collaboration with cross-functional teams of operations, billing, clinical, and leadership to address customer requirements.• Conducted in-service training for new clients and existing clients. Show less