Rafiqul Islam

Experience

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  1000FiX Services Ltd.

  Nov 2018 - Dec 2021

  Engineer

  1. Evaluates electrical systems, products, components, and applications by designing and conducting research programs applying knowledge of electricity and materials.2. Develops electrical products by studying customer requirements researching and testing manufacturing and assembly methods and materials.3. Develops manufacturing processes by designing and modifying equipment for building and assembling electrical components soliciting observations from operators.4. Assures product quality by designing electrical testing methods testing finished products and system capabilities.5. Prepares product reports by collecting, analyzing, and summarizing information and trends.6. Provides engineering information by answering questions and requests.7. Maintains product and company reputation by complying with federal and state regulations.8.Maintains product data base by writing computer programs entering data.9. Completes projects by training and guiding technicians.10. Contributes to team effort by accomplishing related results as needed. Show less

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  Walton Hi-Tech Industries PLC.

  Dec 2021 - Oct 2023

  TV Department (TS/TSM)Base station: KushtiaResponsibility District: Chapainawabganj, Chuadanga, Faridpur, Gopalgonj, Jhenaidah, Kushtia,Magura, Meherpur, Natore, Pabna, Rajbari, Rajshahi, Sirajgonj.1. Ensuring maximum utilization of TV service manpower to minimize work pending of respective zone at a minimum level.2. Providing proper training to all section managers & service experts of respective zones about SOP, Software, Policy, Assemble / Disassemble etc. required for TV service operations and ensuring that everyone is following the section's instructions properly.3. Providing necessary feedback on customer complaints from respective zone raised from the call center. Visiting service points, showrooms, local markets and customers’ homes in their respective zones as per requirement. Provides report of the problems found during the visit and takes action to solve them by submitting development scopes.4. Supervising personal and product safety (ESD) of respective zones at the time of their work.5. Performing technical audits on regular basis by visiting service points in their respective zones and taking necessary steps to reduce repeat service.6. Performing any kinds of tasks within mentioned time as per instructions of HOD. Show less

  • Senior Officer

    Apr 2022 - Oct 2023

  • Assistant Senior Officer

    Dec 2021 - Apr 2022
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  Singer Bangladesh Ltd

  Nov 2023 - now

  Service Coordinator