Catherine Bursi

Experience

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  Tennessee Recreational Center

  Jan 2009 - Aug 2011

  Building Manager

  - Possess high knowledge of facility, programs, and procedures- Supervise and train employees- Resolve conflict situations- Trained for risk management during emergency situations- Oversee cash register- Open and close building (Promotion from Rec Sports Assistant in November 2009)

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  CBS College Sports Network

  Aug 2010 - Nov 2010

  Campus Representative

  - Coordinate on-campus sampling events - Extend grassroots marketing to improve brand knowledge- Increase traffic to website - Maintain stock and distribution of sampling product

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  PepsiCo

  Jun 2011 - Feb 2014

  Responsible for growing volume, profit, and share in over 100 Key Accounts while controlling waste and service metrics. Grew selling skills, certifying as one of the top salesman in the Nashville location. Experienced in recognizing customer needs and trends, customer buying signals, overcoming objections, and securing sales objectives. Acquired new business through securing 10 Customer Development Agreement Contracts, growing Independent Accounts an average of 25% in 2012. Won True Blue Award for Customer Service Excellence and became Small Format Trainer for new and existing employees. Show less

  • District Sales Leader

    Aug 2012 - Feb 2014

  • Customer Sales Representative

    Sept 2011 - Aug 2012

  • Sales Management Trainee

    Jun 2011 - Sept 2011
• 

  MEDHOST

  Feb 2014 - now

  As a Manager of Strategic Projects, I am primarily responsible for developing and executing programs and initiatives that result in improvements to the customer experience. This role serves at the intersection of the customer and various internal teams, focused on identifying opportunities and building solutions for improved product commercialization, increased product adoption, and high user satisfaction. • Drive customer centric behavior across the organization. Play a key role as a thought leader for strategies, systems, and solutions to improve the Customer Experience, driving higher customer satisfaction, customer retention, and distribution of products and services. • Develop internal and external programs to evaluate use of products, and create and execute strategies to address identified challenges across the customer base. • Develop and continuously improve data driven dashboard to proactively measure key performance indicators across customer base. Monitor and drive improvement in key metrics of success across Customer base. • Collaborate with product, implementations, customer support, marketing, and sales to eliminate barriers throughout product and sales cycles, and design/implement solutions to key problems to achieve the vision. • Translate analytics, data, user feedback, and industry knowledge into tangible considerations for product, process, and people improvements. Show less Responsible for managing and executing high priority strategic initiatives, by collaborating with a cross-functional team of resources and leaders, and providing operational support and though leadership to Company and Customer leadership. • Develop and execute strategic project plan • Build and deliver Client communication strategy • Provide thought leadership to stakeholders internally and externally Primary responsibilities also include continuing to support strategic initiatives for assigned Client from an account management capacity, serving as primary point of contact for assigned Client account. Show less Senior account owner supporting multi-entity Corporation, that is one of the nation's largest hospital organizations. Responsible for Customer satisfaction, retention, and optimization of existing and future MEDHOST solutions, the Senior Customer Success Executive consults with their Customer to understand key business strategies, and develop, execute, and support both Customer and Company initiatives. In addition, responsibilities also include serving as leadership resource to peers for knowledge sharing, and subject matter expertise. Show less

  • Director, Business Development and Strategic Programs

    Jul 2024 - now

  • Manager of Customer Experience, Strategic Projects

    Feb 2023 - Aug 2024

  • Manager, Strategic Projects

    Jun 2022 - Feb 2023

  • Senior Customer Success Executive

    Mar 2020 - Sept 2022

  • Corporate Account Executive

    Mar 2016 - Mar 2020

  • Focus Manager

    Feb 2014 - Mar 2016