Steve Jenkin

Steve Jenkin

Technical Support

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location of Steve JenkinRedruth, England, United Kingdom

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  • Timeline

  • About me

    BSc (Hons) CISMP Systems Operations Manager at FibreCRM Limited

  • Education

    • BCS, The Chartered Institute for IT

      2018 - 2018
      Computer and Information Systems Security/Information Assurance Pass

      Certificate in Information Security Management Principles

    • Hayle Community School

      1995 - 2000
      GCSE's

      12 Subjects - A to C

    • Truro & Penwith College

      2000 - 2002
      A-Levels

      Geography, Business Studies, Information Technology, General Studies

    • Chartered Management Institute

      2021 - 2022
      Apprenticeship Leadership & Management Distinction
    • The Cornwall College Group

      2002 - 2004
      Foundation degree Information Technology

      Certified CISCO CCNA 3

    • University of Plymouth

      2004 - 2005
      BSc Hons Multimedia Computing
  • Experience

    • T-Plan

      Jun 2002 - Jun 2007
      Technical Support

      * End-user Technical Support 1st & 2nd Line * Manage Training Courses* Produce Training Material

    • Cornwall College

      Dec 2009 - Mar 2011
      Technical Support

      * First & Second line technical support to all outreach college campuses and sites.

    • FibreCRM Limited

      Mar 2010 - now

      • Responsible for the management of the SAAS cloud infrastructure & Internal IT systems.• Information Security Management• Software deployment• System connectivity• System integration • Co-ordinate and manage the company's development activity • Manage Hosted Environment• MySQL DBA• Software development LAMP, WAMP & IIS• Manage Support, Training and Development• SugarCRM Specialist • Manage Hosting Environment - Linux & Windows Servers• MySQL Database Administrator• Software Development – LAMP• Technical Support & End-user Training• Jitterbit Data Transformation• Jaspersoft iReport Writer• SugarCRM Developer & Trainer

      • Systems Operations Manger

        Aug 2018 - now
      • IT & Development Manager

        Oct 2017 - Aug 2018
      • Technical Support Manager

        Mar 2016 - Oct 2017
      • Software Applications Engineer

        Mar 2010 - Feb 2016
  • Licenses & Certifications

    • Information Security Management Principles

      BCS, The Chartered Institute for IT
      Oct 2018
      View certificate certificate
    • Certified Sugar Administration Specialist (CSAS)

      SugarCRM
      Feb 2015
      View certificate certificate
  • Honors & Awards

    • Awarded to Steve Jenkin
      Best Use of ICT Unlocking Cornish Potential Mar 2011 Unlocking Cornish Potential (UCP) has awarded Steve Jenkin the top prize in the “Best Use of ICT” category at the recent Celebration Event. More than 150 people from the Cornish business community including the Chief Executive of Cornwall Council (Kevin Lavery), two Cornish MPs (Sheryll Murray and Stephen Gilbert) and Director of the Convergence Partnership Office (Carleen Kelemen) gathered to celebrate the achievements.Steve was nominated for an award in recognition of his effort and… Show more Unlocking Cornish Potential (UCP) has awarded Steve Jenkin the top prize in the “Best Use of ICT” category at the recent Celebration Event. More than 150 people from the Cornish business community including the Chief Executive of Cornwall Council (Kevin Lavery), two Cornish MPs (Sheryll Murray and Stephen Gilbert) and Director of the Convergence Partnership Office (Carleen Kelemen) gathered to celebrate the achievements.Steve was nominated for an award in recognition of his effort and achievements over the previous 12 months while working for SouthwestCRM. In particular, Steve has built a cloud-based IT support infrastructure which supports in excess of 2,000 users across the globe 24 hours a day.Using a mix of the latest Open Source technologies, Steve has helped the company create a highly effective and integrated Customer Relationship Management (CRM), Document Management and Web Portal solution, called Hedron4.SouthwestCRM’s director Simon Leek says “Over 2,000 users rely on SouthwestCRM for day to day technical support and Steve does a great job at keeping everyone happy and all our servers operating efficiently. He thoroughly deserves to win this award and we are very proud to have such a high calibre individual working with us”. Show less
  • Volunteer Experience

    • Trustee

      Issued by The Oasis, Ludgvan Community Childcare Centre on Aug 2024
      The Oasis, Ludgvan Community Childcare CentreAssociated with Steve Jenkin