
Steve Jenkin
Technical Support

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About me
BSc (Hons) CISMP Systems Operations Manager at FibreCRM Limited
Education

BCS, The Chartered Institute for IT
2018 - 2018Computer and Information Systems Security/Information Assurance PassCertificate in Information Security Management Principles

Hayle Community School
1995 - 2000GCSE's12 Subjects - A to C

Truro & Penwith College
2000 - 2002A-LevelsGeography, Business Studies, Information Technology, General Studies

Chartered Management Institute
2021 - 2022Apprenticeship Leadership & Management Distinction
The Cornwall College Group
2002 - 2004Foundation degree Information TechnologyCertified CISCO CCNA 3

University of Plymouth
2004 - 2005BSc Hons Multimedia Computing
Experience

T-Plan
Jun 2002 - Jun 2007Technical Support* End-user Technical Support 1st & 2nd Line * Manage Training Courses* Produce Training Material

Cornwall College
Dec 2009 - Mar 2011Technical Support* First & Second line technical support to all outreach college campuses and sites.

FibreCRM Limited
Mar 2010 - now• Responsible for the management of the SAAS cloud infrastructure & Internal IT systems.• Information Security Management• Software deployment• System connectivity• System integration • Co-ordinate and manage the company's development activity • Manage Hosted Environment• MySQL DBA• Software development LAMP, WAMP & IIS• Manage Support, Training and Development• SugarCRM Specialist • Manage Hosting Environment - Linux & Windows Servers• MySQL Database Administrator• Software Development – LAMP• Technical Support & End-user Training• Jitterbit Data Transformation• Jaspersoft iReport Writer• SugarCRM Developer & Trainer
Systems Operations Manger
Aug 2018 - nowIT & Development Manager
Oct 2017 - Aug 2018Technical Support Manager
Mar 2016 - Oct 2017Software Applications Engineer
Mar 2010 - Feb 2016
Licenses & Certifications
- View certificate

Information Security Management Principles
BCS, The Chartered Institute for ITOct 2018 - View certificate

Certified Sugar Administration Specialist (CSAS)
SugarCRMFeb 2015
Honors & Awards
- Awarded to Steve JenkinBest Use of ICT Unlocking Cornish Potential Mar 2011 Unlocking Cornish Potential (UCP) has awarded Steve Jenkin the top prize in the “Best Use of ICT” category at the recent Celebration Event. More than 150 people from the Cornish business community including the Chief Executive of Cornwall Council (Kevin Lavery), two Cornish MPs (Sheryll Murray and Stephen Gilbert) and Director of the Convergence Partnership Office (Carleen Kelemen) gathered to celebrate the achievements.Steve was nominated for an award in recognition of his effort and… Show more Unlocking Cornish Potential (UCP) has awarded Steve Jenkin the top prize in the “Best Use of ICT” category at the recent Celebration Event. More than 150 people from the Cornish business community including the Chief Executive of Cornwall Council (Kevin Lavery), two Cornish MPs (Sheryll Murray and Stephen Gilbert) and Director of the Convergence Partnership Office (Carleen Kelemen) gathered to celebrate the achievements.Steve was nominated for an award in recognition of his effort and achievements over the previous 12 months while working for SouthwestCRM. In particular, Steve has built a cloud-based IT support infrastructure which supports in excess of 2,000 users across the globe 24 hours a day.Using a mix of the latest Open Source technologies, Steve has helped the company create a highly effective and integrated Customer Relationship Management (CRM), Document Management and Web Portal solution, called Hedron4.SouthwestCRM’s director Simon Leek says “Over 2,000 users rely on SouthwestCRM for day to day technical support and Steve does a great job at keeping everyone happy and all our servers operating efficiently. He thoroughly deserves to win this award and we are very proud to have such a high calibre individual working with us”. Show less
Volunteer Experience
Trustee
Issued by The Oasis, Ludgvan Community Childcare Centre on Aug 2024
Associated with Steve Jenkin
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