Jasmine Willson

Experience

• 

  PWR Events

  Dec 2014 - Jan 2015

  Ice Marshall
• 

  Tiger UK

  Oct 2015 - Dec 2015

  Sales Assistant
• 

  ELLWOOD INVESTMENTS LIMITED

  Dec 2015 - Jan 2016

  Ice Marshall
• 

  BBC

  Jul 2017 - Jul 2017

  Archive Assistant
• 

  The Fifth Estate Ltd

  Aug 2017 - Mar 2018

  Office Assistant

  - Supporting in organising large scale award ceremonies- Creating client reports for press releases- Strategising social media for both the company and clients- Researching and preparing reports on changes to data protection law

• 

  Macmillan Education

  Mar 2018 - Feb 2021

  Archive Systems Co-ordinator

  - System support and training across multiple platforms- Data analytics and presentation to both technical and non-technical coworkers- Working with numerous teams with diverse specialities- Prioritising substantial and complex work to meet key deadlines

• 

  Streatham Storm Women's Ice Hockey Club

  Jul 2018 - now

  Secretary
• 

  Ministry of Justice UK

  Mar 2021 - now

  Responsibilities:- ServiceNow content management, creating time-sensitive corrections, following sprints to create new items, and continuously monitoring existing content for any security or accessibility issues.- Supporting multiple teams with diverse specialities in optimising catalogue items for their needs, involving custom creating complex variables and dependencies within ServiceNow.- Second level support for incident management and catalogue queries from across numerous specialist areas, working with users to find practical and personalised solutions,- Designed and implemented multiple audit projects to solve historic content issues, working with internal and external teams to identify issues and find appropriate resolutions, thereby considerably improving data accuracy and accessibility as well as reducing long-term workload for both my team and other system support teams. Show less

  • Program Management Office Manager

    Oct 2024 - now

  • Strategy Analyst

    Jul 2022 - Nov 2024

  • SCM Catalogue Editor

    Mar 2021 - Jul 2022