Miguel Raimundo

Experience

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  Grupo Leya

  Jan 2011 - Jan 2014

  Multimedia Designer

  - Working as a 2D Animator, Illustrator, Designer and Multimedia Programmer. - Accountable for producing more than a hundred educational games for PC and Android devices for schools in Portugal, Brazil and Mozambique, using Adobe Flash 3.0.

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  IBM

  Jan 2015 - Jan 2017

  - Certified in PRINCE2 Foundation.- Accountable for managing projects for US clients, assuring their success in applying Project Management Methodologies for their Resource Management Strategy, like the compliance.- Successfully managed, throughout their entire life cycle, multiple projects while applying AGILE principles.- Regular communication with the stakeholders and monitoring of project status on a daily basis.- Documentation management.- Knowledge in multiple Project Management tools. Weniger anzeigen - Awarded employee of the month 8 times during 2016.- Accountable for supporting accounts from several different countries, in Portuguese and English languages.- Responsible for providing assistance and educating users via phone, email, live chat and remote assistance.- Hertz account Focal Point and Trainer, being responsible for educating all newcomers in the company that supported the account.- Development and constant update of documentation to facilitate the daily work of all the agents supporting Hertz account. Weniger anzeigen

  • Project Manager

    Jan 2017 - Jan 2017

  • Customer Service Representative / Account Trainer

    Jan 2015 - Feb 2017
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  EURIGS

  Jan 2018 - Sept 2019

  Community Manager

  - Responsible for managing Lineage 2 Revolution’s PT-PT and PT-BR communities, mobile game from Netmarble.- Accountable for managing WCG 2019’s PT-PT and PT-BR communities, an International Esports Competition that gathers players from all over the globe.- Development, management and analysis of assigned game community segment such as forums and social networks, including participation in content creation.- Extensive analysis of day-to-day community life, trends and issues.- Creating innovative, thought-provoking promotional content, reflecting the nature of the company’s target groups.- Identification, interpretation and capitalization on existing social media trends, tools, and applications.- Planning, execution and maintenance of content calendars where I was responsible for creating social media’s written and graphic content for the PT-PT and PT-BR communities.- Game testing: Actively reporting game bugs and localization issues in the Portuguese language.- Translation of notices, announcements, patch notes and other types of official communications from the client. Weniger anzeigen

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  Bohemia Interactive

  Sept 2019 - Jun 2020

  Community Manager

  - Managing, and moderating a community with almost 1 Million users across all social media platforms, dealing with feedback, and comments about the game. - Accountable for establishing relationships with DayZ players, influencers, and community administrators.- Responsible for creating, and publishing social content, leading, and executing marketing and development plans across the social networks.- Created the #MyDayZ, which was used on community announcements, interactions, content promotions, and which will also be featured on future internal projects.- Created several community based contests.- Responsible for carrying out regular inspections to identify performance issues, exploits, and hacks reporting those to the development team so the proper maintenance, and updates could take place.- Processed maintenance requests from initial contact with players to follow-up with the Development, and Marketing Departments.- Maintained direct contact with streamers, before and during the contracting period, working on the terms of the contract and negotiating the conditions to promote the game.- Participated in EGX 2019, in London, promoting the game’s new DLC and personally meeting with the community, and content creators.- Created, and organized a detailed social media, and branding plan to appeal to the community to vote for the Steam Awards 2019, in which DayZ won the “Better With Friends” award. Weniger anzeigen

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  Bohemia Interactive Simulations

  Jun 2020 - now

  - Accountable for conceptualizing, designing and delivering solutions to improve the usability, accessibility, and enjoyability of the company's products such as VBS4, which is a whole-earth virtual military simulator that allows the creation of military training scenarios used by more than 60 NATO and NATO-friendly countries which accounts for thousands of new users every year.- Regularly doing user research, user testing, creating use cases, personas, user flow charts, mind mapping, and information architecture in the development of my work.- Working alongside the company's Product Designers, Product Managers, and Project Managers during the conceptualization of new features.- Designing UI deliverables such as icons and other Graphic Design elements following the company's Style Guide.- Working on a faced paced environment assisting multiple teams in the company with ad-hoc requests.- Redesigning already existing features on request.- Planning, conceptualizing, and designing proposals for future products.- Responsible for updating, and developing internal UX/UI documentation.- Using multiple UX / UI software and tools such as Adobe XD, Illustrator and Photoshop. Weniger anzeigen

  • User Experience Designer

    Jan 2022 - now

  • Quality Assurance UX/UI

    Jun 2020 - Jan 2021