Lukasz Niznik

Experience

• 

  FedEx

  Mar 2016 - Feb 2022

  I supervised and allocated work for Operations Teams, created reports on volume and progress. I conducted meetings, 1-2-1s and ad hoc feedback sessions with team members. My responsibilities also included creating and supplying schedules for the teams. I was always happy to take part in onboarding and greeting New Hires teaching them about FedEx Culture and Philosophy. I took part in Hiring Interviews for Brexit and post Brexit taking charge of organizing calendars and meetings for 6 managers and 4 recruiting agencies in recruitment across Europe.I volunteered for International Project to improve clearance process and customer experience. I acted as a Business Analyst (data analysis in Excel, and Subject Matter Expert).During 2021 I led project of introducing 2 EU markets to Service Center located in Asia. We successfuly launched EU operations in new envirornment in less than 2 months using elements of Agile and QDM methodologies. Show less Besides of day to day tasks, I launched continuous improvement projects (Good Guy Broker, visual management). I took part in projects and led some in order to automate time consuming tasks (designing macros, consulting requirements, quality control, performing tests and pilots)I visited the Phillipines and assisted in setting up new Service Center for 1.5 months. I used my experience and knowledge to train brokers and supervisors so the SC can operate independently. I conducted trainings, presentations, workshops and follow ups. I also became the ambassador of the Filipino culture in home country.I was creating, reviewing and improving SOP documents and processes for customs clearance and customer service (waste walks, root cause analysis, reporting). Show less - Recognized with Bravo Zulu awards for Outstanding Performance and Excellent Customer Service Quality - Optimization and improvement of internal and external processes regarding customer service and customs clearance, monitoring and reporting outcome (waste walk, reverse engineering, pivot charts)- Customs clearance, brokerage and support for internal and external international customers- Experienced in building and maintaining relationship with internal and external customer- Providing support and training for employees- Improving and developing knowledge of European Union customs clearance regulations and procedures- Contact with international customer to collect data for customs clearance and to provide support in optimizing the process of import Show less

  • Clearance Operations Supervisor / Customs Import

    Aug 2019 - Feb 2022

  • Clearance Broker Senior / Customs Import

    Jan 2019 - Jul 2019

  • Clearance Broker / Customs Import

    Jul 2017 - Dec 2018

  • Clearence Broker Associate / Customs Import

    Mar 2016 - Jun 2017
• 

  FedEx

  Jan 2023 - now

  Mapping EDI XML messages with logic, rules and paths for data elements in databases. Using SQL to access Software Schema, Contacting the regulators to consult ambiguities in official documentation and regulatory text. Conducting sessions with users to confirm requirements, consult demand requests items and complete UAT. Cooperating with developers to ensure appropriate coding and configuration of features, in line with validation rules. Ownership and managing of Features and User Stories in Agile software. Resolving technical errors/regulatory rejections. Business Travel to perform on-site process analysis, create work flow charts and support users during Hypercare phase of projects. Creating flow charts in Visio. Delivering demo sessions for stakeholders (both live and pre-recorded). Show less

  • Planning & Engineering Business Analyst

    Jul 2024 - now

  • Product Owner

    Feb 2024 - now

  • Planning & Engineering Business Analyst- Associate

    Jan 2023 - Jul 2024