Nicholas Huey

Experience

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  University of Portland

  Aug 2013 - May 2017

  Residential computer consultant for the 2015-2016 school year. Entails:- Ensuring mobile/ethernet connection with their computer, mobile, and game devices to the University's network.- Provide and assist distribution of University approved software, including Microsoft Office and antivirus software.- Maintain working printers throughout the dorm as well as troubleshoot personal printers.- Provide office hours, as well as contact information to become an accessible first-line resource for residents. Show less

  • Academic Multimedia Developer

    Aug 2015 - May 2017

  • Residential Computer Consultant

    Aug 2015 - Apr 2016

  • Academic Media Assistant

    Aug 2013 - Jul 2015
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  SICdrone

  Jun 2017 - May 2018

  Web Developer

  - Overhauled company website to modern, streamlined and professional design.- Engineered website with WordPress.Org hosting platform, MAMP for local development, added custom HTML/CSS/Javascript and deployed using Amazon Lightsail

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  Funagain Logistics

  Jan 2019 - Dec 2020

  IT Specialist & Web Developer

  - Project manager for a development team that develops custom fulfillment/logistics software built on Apache OFBiz. Lead weekly tech meetings where I reported tech updates to the company as well as received new feature requests.- Programmed and maintained ongoing development for the new retail web store from the ground up. Deployed using Shopify: funagain.com. Languages used include Liquid, HTML, CSS, and JS.- Primary IT resource for over 30 employees. Responsible for setting up and maintaining all company hardware and software as well as training new and existing staff and clients.- Integrated new and existing clients with training, set up, and technical support for inquiries and feature requests related to Funagain’s custom fulfillment and logistics portal. Show less

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  Vortx, Inc.

  Nov 2020 - Jan 2022

  Client Care Specialist

  - Outreach specialist focused on enhancing client satisfaction and reducing attrition through various eCommerce SaaS models. Facilitated client launches from staging to production and supported technical requirements for successful deployments.- Trainer, content creator, and online course builder for web technologies such as SEO and latest AIMStorefront features. Creator of boost.vortx.com, a training series on SEO.- Project manager responsible for transitioning to Agile practices within the company, utilizing Azure.- Liaison with company partners through newsletters, documentation, and presentations to clients.- Oversaw all technical requirements for website launches, including software upgrades, resolving merge conflicts, confirming payment gateways, managing order processing, ensuring SSL compliance, and conducting PCI vulnerability scans. - Set up and tore down all PCI vulnerability scan requests. Handled all requests for attestations. Show less

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  Goods & Services

  Jan 2022 - Oct 2024

  Technical Support Manager + Project Manager

  - Managed a wide range of technical support issues, from basic login problems to intricate feature requests and bugs, often necessitating modifications to the core CMS product and client codebases. Responsible for all client communication until each ticket was resolved.- Scrum Master for cross-departmental resources, including CloudOps, the core CMS product team, ISO Certification efforts, and various client projects, ensuring streamlined collaboration.- Managed core product support issues escalated from support or other projects. Responsible for prioritizing, allocating, validating, and communicating issues that relate to the core MuraCMS product.- Led client communication regarding all support-related information, such as security vulnerabilities.- Managed access to both internal and external software tools, encompassing proprietary resources such as GitHub, Docker, Matomo, Buddy, Jira, and Zendesk.- Successfully migrated support portal platforms to establish a centralized support portal for enhanced client interaction and resource management. Show less