Christopher Mech, PMP

Experience

• 

  Xerox

  Aug 2000 - now

  • Oversee all aspects of the XIM (Xerox Information Management) Electronic Records Management DocuShare Program consisting of over a dozen internal Xerox applications.• Manage a technical support team (in both India and USA) who provide 8am – 5pm support for 5K DocuShare users and 24 x 7 support for the ERM DocuShare applications and 30 servers.• Currently leading project to modernize the primary records repository for Xerox, to a new cloud based DocuShare 7 solution with Lifecycle manager and full ConnectKey device integration across several Xerox facilities. This new solution will include automatic assignment of retention periods, custom metadata, notification of expiring records, legal and tax holds, and content search to make finding corporate records easier for Xerox. • Coordinate with Legal, Finance, HR and IT organizations to support ERM program enablement.• Plan, track and report on the status of a variety of projects throughout the entire project development life cycle.• Function as first point of contact to our third-party supplier TCS (Tata Consulting Services) for identification and prioritization of projects, issue escalation, deliverable sign off, and status reporting.• Consolidated several IT support SLA’s into one to reduce yearly spend by nearly 15% year over year for 2019 and streamlined support of the ERM DocuShare applications. Show less • Managed several projects for GSS (Global Security Services) to migrate IT security applications from local hosting facility to AWS cloud• Project managed several DocuShare 7 software upgrades that were completed ahead of schedule.• Led various projects to replace outdated security-related applications with modern ones• Became PMP certified in December 2014• Took over the PM role for the Global Security Services applications support team in August 2014, which was an area in need of organization and problem solving as the ticket backlog was approaching 100. By February 2015 the backlog was down to only 10 and remained below 15 each month until I left that responsibility in 2018.• Managed two technical support teams consisting (in both India and USA) which provide support for end users and 24 x 7 support for several security and ERM DocuShare applications and servers. Show less • Oversee day-to-day activities of the XIM DocuShare Program consisting of both internally facing and customer facing applications. • Completed a multi-year Lean Six Sigma Green Belt project to delete 10+ years of obsolete documents. User accounts reduced from 40K to 25K and approximately 2M+ documents were deleted. This resulted in an annual cost avoidance of $175k for user account licenses and an estimated $10k annual cost avoidance for storage costs.• Authored and negotiated $1M+ Service Level Agreement (SLA) renewal for support of mission-critical systems.• Function as first point of contact to our third-party supplier TCS (Tata Consulting Services) team for identification and prioritization of projects, issue escalation, deliverable sign off, and status reporting.• Responsible for ensuring contract compliance for TCS against the Service Level Agreement (SLA) • Perform monthly review of service levels and issues with supplier manager and Xerox• Provide ongoing project tracking of quality, cost and delivery • Identify/resolve any schedule conflicts or risks to delivery and ensure resolution of project issues• DocuShare Hardware Refresh Project - Project Managed a two-year hardware refresh project including installation of new hardware, software and migration of the existing DocuShare applications as well as the retirement of obsolete servers and SAN working with cross-functional team consisting of various IT suppliers and XIM. (2011 – 2012)• Project managed the eDocuShare, xDocuShare and Field Information Center DocuShare 6.0 Upgrades. • Function as ISeC (Information Security Coordinator) for DocuShare program• Manage the yearly ISRA (Information Security Risk Assessment) process for DocuShare applications Show less • Managed a complex transition to an offshore supplier that generated a 30% cost savings over business-as-usual costs • Co-authored several SLA’s including several SLA renewals which included cost savings with each renewal• Worked on team that enabled the creation of the first Offshore Competency Center in the organization by developing Master Service Level Agreements with strategic suppliers• Worked on team that created XIM’s first Strategic Outsourcing SOW in late 2005 (05JUL22-CGC)• Project Manager responsible for the installation and rollout of xDocuShare (Xerox’s external DocuShare for third-party collaboration) Show less • Project Manager responsible for the installation and rollout of eDocuShare, an internal company-wide content management system for over 30,000 users.• Worked as one of two Project Managers responsible for consolidating all of the North American DocuShare instances, over 80 individual DocuShare sites, into eDocuShare, over the course of two years. Centralizing these global sites reduced complexity, user license costs and storage costs for the Corporation.• Technical Project Manager for rDocuShare and various Xerox.com projects• Project Manager for eDocuShare, xDocuShare and FIC DocuShare 4.0/5.0 Upgrades• Scheduled and prioritized projects and assigned resources and training personnel• Managed schedules and cost estimates with quality tracking tools and metrics, enabling accurate project status reporting Show less • Managed GKLS (Global Knowledge and Language Services) content team responsible for entering content on the Xerox.com website• Involved in the successful launch of Xerox.com in Canada, Germany, Brazil, Peru and Argentina• Traveled to Brazil to train international teams on using BroadVision DCC for maintaining Xerox.com content• For three years I was trusted to post the Xerox quarterly earnings reports on Xerox.com• Grew the GKLS web group from a team of 3 to 10 over five years• Started with Xerox as a co-op student from Rochester Institute of Technology Show less

  • Solution Delivery Manager, Electronic Records Management DocuShare

    Nov 2018 - now

  • Project Manager, Enterprise and Corporate Applications

    Aug 2014 - Oct 2018

  • Service Delivery Manager, DocuShare - Xerox Information Management (XIM)

    Jan 2011 - Jul 2014

  • Project Manager/Sub-Contract Manager - Xerox Information Management (XIM)

    Jan 2007 - Dec 2010

  • Technical Project Manager - Global Knowledge and Language Services (GKLS)

    Jun 2003 - Dec 2006

  • Team Lead – Xerox.com Content Team

    Aug 2000 - May 2003