Michael Huston

Experience

• 

  United States Air Force

  Jun 1990 - Oct 2013

  Responsible for all US mail transiting the island. Coordinates air flow and transportation of US mail. Assist customers with claims, complaints and inquiries. Quality control inspector for the GPS constellation maintenance contractors. Coordinated maintenance actions for 12 remote locations around the world for the Air Force Satellite Control Network. Coordinated deployed satellite and radio requirements for theater deployable Communications package. Lead US microwave technician for 12 NATO bases in Germany, Luxembourg, France and Belgium. Maintained Teletype, analog and digital microwave radios interconnecting 3 NATO headquarters and 2 war readiness bunkers. While at home station ran the quality control function, help desk, and squadron training for the 54th Combat Communications Squadron. In the deployed environment oversaw quality control and help desk for 2 bases in Saudi Arabia, and managed the maintenance database for the entire area of responsibility. Night shift supervisor of 6 maintainers. Maintained sole satellite comm link off island and 6 microwave shots on three islands. Maintained 5 radio relay sites throughout Belgium, interconnecting NATO Headquarters to Germany and England.

  • Postmaster

    Jun 2009 - Oct 2013

  • Flight Chief

    Jun 2008 - Jun 2009

  • Crew Commander AFSCN

    Aug 2007 - Jun 2008

  • Non commissioned officer in charge of Satellite and radio maintenance

    Jun 2005 - Aug 2007

  • Microwave radio technician

    Apr 2001 - Jun 2005

  • Non commissioned officer in charge of maintenance support

    Aug 1998 - Apr 2001

  • Shift Supervisor

    Aug 1996 - Aug 1998

  • RF Radio Technician

    Jun 1990 - Aug 1996
• 

  Serco

  Oct 2019 - now

  Perform second level troubleshooting and assistance to customers with the NexGen IT and Tririga information systems. Coordinate communications between engineers, developers, and support staff. Provide and document training of personnel. Perform first level troubleshooting and assistance to customers with the NexGen IT and Tririga information systems. Coordinate communications between engineers, developers, and support staff.

  • Technical Support Specialist Tier 2

    Apr 2020 - now

  • Technical Support Specialist Tier 1

    Oct 2019 - Apr 2020