Giles Haggerty

Experience

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  BankservAfrica

  Jan 1993 - Jan 1997

  Network Administrator

  ►Novell Netware Administration ►Migration between 3.x Bindery to 4.x NDS.►Rolled out the Novell Groupwise Email and productivity solution across a 5 sites in South Africa.►Managed technical support team providing support to desktops, servers and network.►Responsible for PC to Unisys V-Series access via Gateways.►Administered SCO Unix and Unixware implementations►Managed routed and switched network including Ethernet and Token Ring►Supported Compuserve and Internet access via dial up►Implemented firewalls and Novell Internet gateway solution Show less

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  Adder Solution Ltd

  Mar 1998 - Jul 1999

  Network Manager

  Adder was a small ISP and IT Services company. My role at Adder was varied and challenging and included: ►Managing and developing the network supporting a Virtual and Physical Hosting Environment at the company Datacentre.►Supporting the network infrastructure and services at various customer sites across the South of England.►Advising Clients on setting up internal IT teams►Creating solution designs to meet customer requirements. ►Managing SLA's and Customer expectations as well as providing an escalation point for all Technical issues.►Ran in-house training for customers support staff covering basic Linux installation and maintenance and TCPIP.►Supporting clients using Adder.net branded Dial-up accounts. Show less

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  Vodafone Connect Ltd

  Jul 1999 - Jan 2001

  Network & Dealer Infrastructure Manager

  Vodafone Connect was the Service Provider arm of Vodafone dealing with the independent and Non Vodafone-branded mobile phone shops.►Led a small team managing Local Area, Wide Area and Dial-up networks ►Managed the Dealer ISDN network consisting of 2 ACC Network Access Servers and in excess of 300 ACC Congo ISDN Routers. This included managing the Installation team as well as various updates and service improvements.►Responsible for Network Capacity Planning, research and development and security including Early Remote Access VPN implementations to support travelling staff.►Managed migration of Network infrastructure and Devices from Croydon to Newbury when Vodafone Connect merged with Vodafone UK Show less

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  Vodafone UK

  Jan 2001 - Jan 2004

  Principal Data Network Engineer

  ►Completed the Cisco CCNP Certification.►Completed the Checkpoint CCSE Certification.►Highly involved in the integration of the separate Vodafone Operating companies Networks within the UK into Vodafone Ltd.►Responsible for Local and Wide Area Network Links.►Responsible for the operation of the QIP DNS and DHCP Service used by Vodafone UK.►Responsible for Investigation, Design and implementation of VPN Technology for Vodafone UK Data Networks as well as the Supporting Firewall Infrastructure.►Investigated, designed and commissioned the Remote Access VPN Service used by Vodafone UK for employee as well as 3rd Party access.►Managed the Rollout of RAVE (Remote Access for Vodafone Employees) as well as Wireless LAN.►Assisted in design and implementation of the Tier II Network Upgrade project.►Assisted in the design and rollout of Wireless LAN Across a number of UK locations including the Vodafone HQ Buildings in Newbury.►Responsible for Implementation and support of a limited Cisco IP Telephony infrastructure in a number of buildings across the UK.►Implemented the Visitors Wireless Internet Access project.►Designed an SSL VPN Solution to allow access to Vodafone Content for the Sorbannes Oxley Project.►Re-designed the Independent dealer architecture using remote access VPNs and PKI►Completed the ITIL Foundation Course►Implemented Server Load Balancing to balance clients between Nodes of a VMS Cluster►Completed the Cisco MPLS course Show less

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  Vodafone

  Jan 2005 - Jan 2008

  ►Designed and implemented seamless ATM network between the VGS Sites of Newbury, London and Dusseldorf.►Integrated multiple teams into a single efficient and high performing network team.►Standardised perimeter designs for all three sites and negotiated common support and maintenance cover.►Liaised with VF-UK on numerous projects and initiatives.►Managed major LAN infrastructure upgrade project all three major VGS campus.►Integral part of the Back Office Consolidation programme consolidating Back office applications in a central data centre.►Managed rollout of Private Mobile APN to complement the Back Office Consolidation programme and allowing the roll out of Microsoft Push Email to VGS clients based in the UK and Germany.►Managed Migration of ATM network onto Vodafone’s own MPLS International network improving performance and reducing costs Show less

  • Global Operations Network Analyst

    Jan 2007 - Jan 2008

  • Network Manager (Contractor)

    Jan 2005 - Jun 2007
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  Vodafone Group Services Ltd

  Jan 2008 - Sept 2013

  My responsibilities in this role were to set up an entire demand and customer management function for the UK and Irish operating Companies. ►Drove the implementation and optimisation of a demand process interfacing with the local Design and Operations functions as well as group and international demand, delivery and operations teams. ►Managed reviews of these processes adapted them as the environment changed. ►Responsible for leading a team analysing incoming requests from customers, clarifying the requirements and deciding on the next steps. ►Identified high volume and simple repeatable demands which we standardised and packaged up to be delivered by a fast track process to improve delivery times. ►Drove the creation of a process where larger projects requiring more engagement than we were able to provide were also packaged up and an external company was selected to deliver the project. Show less As the project Coordinator, my accountabilities included: managing resource utilisation, project and resource prioritisation, initial PMO Setup for large projects, Impact Assessment, cost and effort estimation and reporting for Network engagement in Customer projects.►Demand interface for all network requirements related to Datacenters and office networks►Workpackage management as well as Project Management of internal projects / initiatives►Customer Management including pre-sales and technical consultancy►Escalation management►Managed fitting out of new office buildings in Paddington, London and Brussels as well as overseeing branch office rollouts in Germany►Network stakeholder in many datacenter initiatives including distributing services early GEO Resilience initiatives►Network Stakeholder in onboarding of Services from local operating Companies to central Service model.►Network Stakeholder in PCI DSS implementation for Vodafone UK.►Management Reporting for datacenter and office networks Show less

  • NSU Customer and Demand Manager, Nothern Region (UK & IE)

    Apr 2011 - Sept 2013

  • Project Co-ordinator - NEO Service Managenent

    Jan 2008 - Jul 2011
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  Vodafone Group Services

  Sept 2013 - Nov 2014

  VCNO Demand / Customer Manager

  Managing a team providing Consulting, Project Management, IP Design and Implementation services for major projects on behalf of VCNO. Responsible for CAPEX in excess of €2M►Responsible end to end including resourcing, finance, prioritisation and a number of strategic initiatives to improve efficiency and performance. ►Led development of a more efficient workflow as well as the development of a tool to dramatically cut analysis time of new connectivity.►Key stakeholder in the Global Operations transformation programme migrating Demand from VCNO to Vodafone Service Design and Transition.►Managing the short term transformation of the VCNO Demand and Delivery teams to improve efficiency and standardise processes. This initiative is to mitigate the risks following a decision to move some elements of these roles offshore as well as into other organisations Show less

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  Viking Consulting UK Ltd.

  Nov 2014 - now

  Director