Marco Antonio Cruz Chávez

Experience

• 

  SAT - Servicio de Administración Tributaria

  Sept 2005 - May 2007

  Programmer/Analyst

  Analysis, Design and Development of a virtual communication tool, this application allow all users of the SAT communicate and interact with a chat online application, this application support over 500 users connect at the same time, implementing dynamic functionality with AJAX technology.Analysis, design and development of applications such as surveys, questionnaires for the assessment and training of the SAT employees.Reporting from Microsoft SQL Server with the Microsoft SQL Server Management Studio through which the creation of functions performed, and the administration view of the database. Show less

• 

  Storecheck

  May 2007 - May 2008

  Software Developer

  Analysis, design and development of modules for the company's corporate website; integrating a new functionality to capture information online. Analysis, Design and Development of an online HelpDesk Web application, in this application user can generate tickets support, reducing costs, times and telephone support.Analysis, design and development of a payroll application.Analysis, design and develop of a SQL reporting tool that helps the company to optimize the generation and discharge different reports over the corporate website.Data modeling and creation of data dictionaries from the corporate database. Show less

• 

  IMPULSE TELECOM QUERETARO

  May 2008 - Jul 2011

  Software Developer, Database Analyst

  Analysis, Design and Development of Web applications for selling products, generating surveys, reporting, and manage users decreasing user’s downtime.Developing applications for banking clients such as Santander, Unibanco and IXE, which were developed credit simulators, simulators for fixed payments, and applications for the use of authentication data and the credit bureau.Manipulation and extraction (ETL) of information from Oracle 10g database, MSSQL and MySQL which takes the information to generate various reports.Create views, jobs, functions, stored procedures which are used on Server COGNOS CUBES reports Show less

• 

  TRAF Constructora

  Jul 2011 - May 2012

  Senior Programmer Analyst and Database Administrator

  Analysis, Design, Development & Unit Testing for an internal Web ERP (Enterprise Resource Planning) framework written in PHP (Datamine) in the most used modules such as Financial Accounting and SalesDatabase administration such create, drop, update objects and information and backupsProject leader, assign activities and times for the SDCL projects

• 

  IGATE

  Jul 2012 - May 2014

  Senior Software Developer and Technical Lead

  Analysis, design and development on ServiceNow platform for Change request, Problem management, Incident and Service Request.Support and Development given to US and Asia work as Near shore coordinator for GE CIS Service-now project.Define deadlines for the new components to be developed, and distribute the tasks among the teamDeployment to all environments of ServiceNow instances.

• 

  Tata Consultancy Services

  May 2014 - Mar 2016

  Senior Software Engineer

  ServiceNow is an instance of services management for the ITIL Process (Incident, Problem, Change & Service requests, Configuration Items (Assets), Knowledge Management and repots; ServiceNow requires support and maintenance for create and modify the functional of the modules accordingly to the user necessitiesResponsible for:- Requirement Gathering & Analysis - Understanding the requirements of the client.- Worked on various modules of Service-Now like Incident, Problem, Change, Service request, Knowledge, etc.- Deployment of objects between instances.- Involved in coding, review unit testing and documentation in various components like Workflows, Service catalogs, Order Guides, Record Producer, Complex Business Rules, Client scripts, Script includes, etc.- Migration of Catalog Items to the new Catalog Item Designer module available in Eureka- Clone management activities- Release manager- Analysis of ServiceNow transaction logs to correct and improve the instance response and performance- Solve problems related with priority 0 and 1 (P0 and P1)- Failover activities (Nodes, MID server, SN_DATA servers)- Support and maintain from Guadalajara during EST time- Interacting with client for query resolution and status report.- Interacting with client (USA, Canada and London) to coordinate activities and requirements. Show less

• 

  T-Mobile

  Apr 2016 - now

  ServiceNow System Developer and Administrator