Prabhu Ranjith

Experience

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  Samsung Electronics

  Sept 2016 - Oct 2017

  Samsung Experience Consultant

  Samsung Experience Consultant is responsible for providing technical support and customer service to Samsung customers.They are responsible for troubleshooting and resolving customer issues, providing product information, and helping customers with product setup and installation.They must be knowledgeable about Samsung products and services, and be able to provide accurate and timely customer service. They must also be able to work independently and as part of a team.Sought and provided information to help companies determine position in marketplace.Collected and analyzed data on customer demographics, preferences, needs and buying habits to identify potential markets and factors affecting product demand.Conducted research on consumer opinions and marketing strategies, collaborating with marketing professionals, statisticians, pollsters and other professionals.Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.Participated in ongoing training to enhance own job skills and knowledge Show less

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  Samsung Electronics

  Apr 2018 - Aug 2021

  Samsung Experience Consultant

  A Samsung Experience Consultant is responsible for providing customers with exceptional service and support for Samsung products. They must be knowledgeable about the features and functions of Samsung products and be able to provide technical advice and troubleshooting assistance. They must also be able to demonstrate the features and benefits of Samsung products to customers.The Samsung Experience Consultant must be able to work independently and as part of a team to ensure customer satisfaction.Gathered data on competitors and analyzed prices, sales and method of marketing and distribution.Devised and evaluated methods and procedures for collecting data, such as surveys, opinion polls, and questionnaires and arranged to obtain existing data.Measured effectiveness of marketing, advertising and communications programs and strategies.Attended staff conferences to provide management with information and proposals concerning promotion, distribution, design and pricing of company products and services. Show less

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  Samsung Electronics

  Dec 2023 - now

  User Experience Consultant