Adriano Leanza

Experience

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  Asda

  Oct 2014 - May 2016

  Section Leader

  I joined Asda in October 2014 as an Availability Colleague. In this role, I was responsible for ensuring that deliveries and stock were handled efficiently and accurately, updating labels with incorrect prices, and addressing out-of-stock products to maintain optimal inventory levels. My proactive approach and attention to detail ensured that all products were displayed correctly and that any discrepancies were promptly resolved.In April 2015, I was promoted to Section Leader. This role required me to oversee a team, manage stock levels, and ensure the smooth operation of my designated section. My leadership skills and commitment to excellence led to my transfer in June 2015 to the Counters department, where I continued to drive performance improvements and maintain high standards of customer service.As of April 2016, I returned to the Ambient/Grocery department. In this capacity, I apply my extensive knowledge of product management and team coordination to ensure that the grocery section operates efficiently and meets all customer needs.Accomplishments:Successfully prevented the department from failing the SALA audit, maintaining operational efficiency and compliance with standards.Enhanced the accuracy and efficiency of stock management processes.Improved team performance through effective training and leadership.Maintained high customer satisfaction by ensuring product availability and correct pricing. Show less

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  SANBEI CRAWLEY LTD

  Dec 2017 - Aug 2020

  During my employment at Sanbei, I served as a Senior Technician, where I was responsible for repairing a wide range of devices to the highest standards. My technical expertise covered everything from straightforward repairs to complex repairs, ensuring that all devices were restored to optimal functionality.Key Responsibilities:Device Repairs: Conducted repairs on a variety of electronic devices, addressing both simple and complex issues to ensure high-quality outcomes.Training and Mentoring: In addition to my technical role, I served as the company’s trainer for sales and repairs. This involved developing and delivering training programs to new and existing staff, ensuring they were well-versed in technical procedures and customer service excellence.Compliance and Procedures: Ensured that all staff understood and adhered to compliance and procedures policies, with a particular emphasis on GDPR. This included regular training sessions and audits to maintain the highest standards of data protection and operational efficiency.Achievements:High-Standard Repairs: Maintained a consistent record of high-quality repairs, contributing to customer satisfaction and retention.Training Excellence: Successfully trained numerous employees, enhancing their technical skills and understanding of compliance procedures.GDPR Compliance: Played a key role in ensuring the company’s adherence to GDPR, thereby safeguarding customer data and ensuring regulatory compliance. Show less During my employment at Sanbei, I served as a Senior Technician, where I was responsible for repairing a wide range of devices to the highest standards. My technical expertise covered everything from straightforward repairs to complex repairs, ensuring that all devices were restored to optimal functionality.Key Responsibilities:Device Repairs: Conducted repairs on a variety of electronic devices, addressing both simple and complex issues to ensure high-quality outcomes.Training and Mentoring: In addition to my technical role, I served as the company’s trainer for sales and repairs. This involved developing and delivering training programs to new and existing staff, ensuring they were well-versed in technical procedures and customer service excellence.Compliance and Procedures: Ensured that all staff understood and adhered to compliance and procedures policies, with a particular emphasis on GDPR. This included regular training sessions and audits to maintain the highest standards of data protection and operational efficiency.Achievements:High-Standard Repairs: Maintained a consistent record of high-quality repairs, contributing to customer satisfaction and retention.Training Excellence: Successfully trained numerous employees, enhancing their technical skills and understanding of compliance procedures.GDPR Compliance: Played a key role in ensuring the company’s adherence to GDPR, thereby safeguarding customer data and ensuring regulatory compliance. Show less

  • Senior Technician

    Dec 2017 - Aug 2020

  • Lead Trainer

    Dec 2017 - Aug 2020
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  CeX Webuy.com

  Aug 2020 - Feb 2022

  Electronic Technician

  During my tenure at CEX, I was recruited to take charge of a newly established repair department. My responsibilities included managing all repairs, evaluating devices to determine their repairability, and ensuring they met the criteria to offer a standard two-year warranty before being placed on the shop floor. This role required a keen eye for detail, strong technical skills, and effective management of repair processes.Key Responsibilities:Device Assessment: Conducted thorough checks on incoming devices to determine if they could be restored to working condition and met the warranty criteria.Repair Management: Oversaw all types of repairs, ranging from simple screen repairs on phones to complex tasks such as fully building PCs, laptops, and repairing both handheld and stationary game consoles.Quotation Preparation: Provided detailed quotations for customers, outlining the costs and necessary repairs, and managed customer communications to secure approval for the repairs.Backlog Clearance: Successfully cleared a backlog of devices accumulated over 3 to 4 years within a span of 2 years, while also managing new incoming repairs.Quality Assurance: Ensured all repaired devices were of high quality and capable of sustaining long-term functionality.Customer Interaction: Maintained high levels of customer satisfaction by providing clear and accurate information about repair processes and timelines.Accomplishments:Backlog Elimination: Efficiently completed repairs for all backlogged devices plus additional incoming repairs, demonstrating exceptional time management and technical skills.Warranty Adherence: Maintained high standards by ensuring all repaired devices were suitable for the standard two-year warranty.Process Improvement: Streamlined repair processes, resulting in improved efficiency and reduced turnaround times for repairs. Show less

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  SBE UK Ltd

  May 2022 - Mar 2023

  Repair Technician

  During my time at SBE, I served as a Repair Technician, specializing in official repairs for phones from major brands such as Apple, Samsung, and Google. My responsibilities included surveying all incoming devices to determine warranty status, providing detailed quotations for customer approval, and performing high-quality repairs. My role required a keen eye for detail, strong technical skills, and a commitment to customer satisfaction.Key Responsibilities:Device Repairs: Conducted official repairs for a wide range of devices from major brands, ensuring adherence to manufacturer standards and high-quality outcomes.Warranty Assessment: Surveyed all incoming devices to determine warranty status, ensuring accurate and efficient processing of repairs.Quotation Management: Prepared and sent detailed repair quotations to customers, handling the acceptance or decline of proposed services.Repair Coordination: Managed both walk-in repairs and incoming repairs via DPD or third-party couriers, ensuring timely and efficient service.Store Coverage: Provided coverage at various stores across the country, including Sheffield, to support staff during long-term sick leave or annual leave, maintaining consistent service quality.Achievements:Customer Satisfaction: Consistently received positive feedback from customers for delivering high-quality repairs and excellent customer service.Technical Expertise: Developed extensive technical knowledge in repairing devices from leading brands, enhancing my problem-solving abilities and technical skills.Operational Efficiency: Improved repair processes and workflow, contributing to the overall efficiency and effectiveness of the repair department. Show less

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  Morrison Telecom Services

  Mar 2023 - Sept 2023

  Telecommunications Engineer

  Role Overview: As a trained Copper Engineer at Morrison Telecom Services, I specialized in the installation and upgrading of customer broadband services from traditional copper to modern fiber solutions. My role covered the South East of England, where I managed an average of 13 jobs per day, demonstrating efficiency and technical expertise.Key Responsibilities:Broadband Installation and Upgradation:Transitioned customers from traditional broadband to fiber broadband, ensuring seamless connectivity.Conducted thorough inspections of cabinet locations to identify copper points and fiber ports for accurate switching.Performed installations with minimal disruption to customers, adhering to high-quality standards.Troubleshooting and Problem Resolution:Identified and addressed issues with intermittent and non-functional cabinets, ensuring accurate diagnosis and resolution.Collaborated with the Digital Communications Office Engineers (DCOE) to resolve port identification issues. Utilized tone signals sent by DCOE to accurately locate the corresponding ports and complete customer upgrades.Administrative and Logistical Duties:Managed and organized daily schedules and job assignments, ensuring timely completion of tasks.Maintained accurate records of installations, upgrades, and any issues encountered.Coordinated with team members and supervisors to streamline processes and improve operational efficiency.Achievements:Demonstrated strong technical acumen in managing complex installations and troubleshooting tasks.Consistently met and exceeded daily job targets, maintaining high levels of productivity and efficiency.Successfully collaborated with DCOE to resolve technical challenges, enhancing overall service quality.Contributed to the overall success of the team by providing valuable insights and recommendations for process improvements. Show less

• 

  Calibrate U.K. Ltd.

  Sept 2023 - now

  Senior Engineer

  I currently serve as a Senior Engineer in the medical industry, specializing in the calibration of medical equipment across multiple locations predominantly in the South East of England, with occasional coverage in the South West. This role involves traveling an average of 42,000 miles per year, demonstrating my dedication to ensuring equipment accuracy and reliability.Key Responsibilities:Calibration: Specializing in the calibration of a wide range of medical equipment, ensuring compliance with industry standards and regulations.PAT Testing: Conducting Portable Appliance Testing (PAT Testing) to ensure the safety and functionality of electrical devices used in medical environments.Training: Responsible for training new recruits in the South East of England, imparting essential skills and knowledge to ensure they meet high standards of performance.Travel: Traveling extensively to various locations to provide on-site support, highlighting my flexibility and commitment to maintaining the highest standards.Accomplishments:Record-Breaking Rebookings: Achieved the company record for the most rebooking's in a single month.Annual Rebookings Leader: Secured the highest number of rebooking's for the year, outperforming all other employees.Technical Proficiency: Deepened my technical expertise through hands-on experience in calibration and PAT Testing.Customer Feedback: Extensive positive reviews on Google being named for professional and efficient.Commitment to Excellence: Consistently ensure high standards of accuracy and reliability in medical equipment through meticulous work and attention to detail. Show less