Vishal Nagar

Experience

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  Hyatt Regency

  Aug 2010 - Jan 2012

  Concierge

  • To provide accurate information to guests in a courteous manner; fulfill all reasonable guests request and requirements; anticipates guest’s needs.• To know what activities are available in the city; i.e. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.• Also assisting guest in arranging Outstation trips to Agra and Jaipur and local sightseeing.• Assisting the Chef Concierge with all the errands. Show less

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  Taj Hotels Resorts and Palaces

  Mar 2012 - Jan 2020

  • Responsible for the smooth and efficient operation of the Front Office department and Co-ordinate with various other departments in order to ensure personalized, prompt and flawless service to all guests.• Responsible for analysis of all guest feedback and promptly rectifying any grievances of the guest. • Thorough root cause analysis of the feedback shared by guest through GSTS (Guest Satisfaction Tracking System) to find the opportunity of improvement in process or behavioural aspect. • Act as a ‘One Point Contact’ for the FIT guests and groups; for any queries and requirements for a memorable stay and to share feedback as well.• OPC for Head of State Visits, the VVIP conferences etc.• Involved in allocating rooms for VIPs, group and controlling variable cost by handling room inventory.• Maintain regular contacts with corporate and individual customers, and build strong relationships with them.• Handling team operations by Staffing and Scheduling of the shifts and allocation of duties.• Also, facilitate learning and ensures overall development of all team members.• Ensuring all staff members adhere to the set Taj /LQA Standards.• Conducting shift briefings and updating the team with the activities, events happening in the hotel. • Monitor daily performance and manage revenue through revenue and yield management techniques.• Coordinating with the Finance department to resolve billing issues, if any.• Assisting Manager-Palace Services in presenting Month End Reports, Inventory Control. Show less

  • Duty Manager

    Nov 2015 - Jan 2020

  • Concierge / Assistant Manager / Duty Manager Front Office

    Mar 2012 - Oct 2015
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  Honar Group

  Jan 2020 - now

  General Manager at The Johri, Jaipur & 28 Kothi

  The Johri’s five spacious suites are housed in a 19th century haveli that has been meticulously restored to create a peaceful sanctuary in the heart of Jaipur’s old walled city, which was named as a UNESCO world heritage site in 2019. Within its walls, it has a wonderful contemporary Indian restaurant ~ The Restaurant at The Johri, where guests can enjoy an evolving menu of delicious, seasonal, vegetarian Indian fare and The Johri and Sons ~ An Indian spirited cocktail bar.