Sherouk Ali

Experience

• 

  Vodafone

  Jan 2012 - Feb 2014

  Corporate Sales Specialist

   Contact potential or existing customers to inform them about a product or service using scripts. Ability to present information clearly and concisely. Update customer information in the database. Assisted team members with questions when team lead is not available. Getting Information, observing, receiving, and otherwise obtaining information from all relevant sources. Updating and using relevant knowledge — Keeping up-to-date technically and applying new knowledge tomy job. Maintained daily accounting of all calls as well as managed daily telemarketing records. Show less

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  E-finance

  Mar 2014 - Apr 2016

  After sale support

   Receive & process customer requests and provide immediate assistance. Answered incoming calls with professional and knowledgeable responses. Trained new sales employees on effective techniques. Schedule or conduct new employee orientations. Doing any necessary administrative work including filing sales reports.

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  Corporate Media Services

  Jan 2016 - now

  Senior Account Manager

   Managed over 100 accounts with a 99.5% client satisfaction rate. Manage a team of 12+ account managers, & account executives, provide support throughout all phases ofthe execution process, Overseeing customer account management, including negotiating contracts and agreements to maximizeprofit. Assist with challenging client requests. Forecasts and tracks client account metrics. Develops and maintains long-term relationships with accounts. Collaborating with various internal departments to ensure that they fulfil all customer requests & ensureconsistent service. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Monitor and record clients' progress to ensure that goals and objectives are met. Prepare reports on account status. Keep records of client transactions. Show less