Victoria Peter

Experience

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  Lacaperial International college

  Aug 2017 - now

  Front Desk Receptionist

  Receiving visitors at the front desk by greeting, welcoming, directing, and announcing them appropriately▪ Answering screening and forwarding incoming phone calls▪ Receiving and sorting daily mail▪ Direct visitors to the appropriate person and office▪ Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)

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  EXC Pharmaceutical

  Dec 2019 - now

  Healthcare Assistant

  Maintain and update daily sales record▪ Ensure receive and put incoming supplies on shelves Rotate stocks, move older medication to the front shelf, and use prior to the expiration date.▪ Ensure appropriate approval of the expenses used for the daily running of the business▪ Support pharmacists to prepare and dispense prescriptions▪ Respond to telephone calls, providing general information and routing varied calls to apt party▪ Support pharmacist with all inventory by counting drugs plus supplies▪ Maintain clean and well-arranged shelves▪ Ensure the pharmacy is always well arranged and clean Show less

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  PHOS CONSULTS

  Dec 2022 - now

  Customer Service Representative

  Provide excellent customer service by assisting customers with inquiries, complaints, and requests through various channels such as phone, email, chat, or in-person interactions.▪ Identify and resolve customer issues promptly and effectively by listening attentively, gathering relevant information, and providing accurate solutions or escalating the matter to the appropriate department if necessary.▪ Develop a deep understanding of the company's products or services to provide accurate information, answer product-related questions, and offer recommendations to customers. Handle customer complaints with professionalism, empathy, and patience. Work towards finding satisfactory resolutions to ensure customer satisfaction and maintain positive relationships.▪ Maintain comprehensive and up-to-date customer records, including interactions, inquiries, complaints, and resolutions.▪ Gather customer feedback and suggestions to identify areas for improvement and relay valuable insights to the relevant teams within the organization. As a Customer Care Representative at Phos Consults, my role revolves around providing exceptional service and support to customers, ensuring their satisfaction, and maintaining positive relationship. Show less