Tenvheer Singh

Experience

• 

  MaFoi Educational Services Pvt Ltd

  Mar 2006 - Jan 2008

  Operation executive
• 

  TeamLease Services Limited

  Feb 2008 - Jul 2008

  Operation exe

  Generation/Maintenance of MIS reports through AS/400, B/L Software & MS Excel. Troubleshooting IT ProblemsRegistration of Covernotes in AS/400 & B/L SoftwareIssuance and tracking of covernote books.Policy generation/issuance. Endorsement handling Claims co-ordination.

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  HDFC ERGO General Insurance

  Aug 2008 - Jun 2014

  Assistant Manager

  Responsible for - Health management, Cashless Authorization, Cashless hospital networks, monitoring on TPA Services. Monitoring branch operations like - Branch Accounts, Petty Cash, and Banking& Reconciliation.Conducting branches auditing to ensure compliance with statutory norms and practices, AML & other auditing guidelines.Leading, managing & monitoring the performance of team members to ensure efficiency in branch operations and meeting of individual & team targets.Setting out quality standards for various operational areas, ensuring a high-quality customer experience, while adhering to the SLAs and work processes.Conducting and organizing process review meetings for providing feedback to the associates on areas of improvement Show less

• 

  Care Health Insurance

  Jul 2014 - May 2021

  Operations Manager

  Renewal ProcessRenewal auditRenewal notice generationRenewal reconRenewal CommunicationsUAT / Testing for new products /riders/renewal setup Responsible for - Medical Policy issuanceActively involved in Vendor view on monthly basisProposal form and Medical Report reconPerformed AML complianceEnsuring TAT of medical policyPost medical own decision communication to clientsPPHC coordination.Quality assurance via Audit of daily processed casesTraining to team members to ensure qualityAuto-Renewal processingQuality assurance of Agency codes created on daily basis Quality assurance of Endorsement processed casesQuality assurance of RTO calling script process.Quality assurance of Policy issuance & Agency Creation process. Revenue assuranceIRDA compliance checklist assurance of operations team Training to summer traineesInternal audit compliance tracker assurance of operations team Policy PDF audit Show less

• 

  Niva Bupa Health Insurance

  Jun 2021 - now

  Key Account Manager for Central Partners of Agency ChannelMarketing arrangements accountable for key partners of Agency, E Agency ChannelKey Account Manager for Online Affiliate Marketing Vendor for Digital SBU ChannelAccountable for the marketing payment for key partners of Agency, E Agency and Dgital SBU channel Handling the top advisor nationally for Agency as directHandling Rainmaker channel arrangement, renewals and paymentsHandling IMF Channel arrangement, agreements and marketing paymentsOnboarding new vendor of affiliate marketing , there payment negotiation, agreements and payments Handling Pinnacle Advisor arrangement and looking after 2 PA’s directly and helping them to generate the business via agent activisation and trainings as per the bucket/vintage of the agentArranging the payment for Digital SBU Vendors via PO, PR process internallyDoing the Portfolio and Sales operation ratio(SOR) level analysis of all Rainmakers on monthly basis and helping the organization to take the correct actions and make the channel profitable for company, publishing the same to Director/ZBH’s level as wellInvolved in New development of Agent utility tools project Show less

  • Senior Manager

    Apr 2024 - now

  • Manager

    Jun 2021 - Mar 2024