Yash Kulkarni

Experience

• 

  Chick-fil-A Restaurants

  Jan 2021 - Jan 2022

  Student Manager

  I worked as a student manager in the food industry on campus for University of Toledo, i have worked at Chick-fil-A, parks dining as a student manager. I have managed a team of 15 students at Chick-fil-A providing the best and professional service.

• 

  The University of Toledo

  Nov 2021 - Jan 2025

  • Provided Tier 1 technical support via phone and chat, resolving 25 software and hardware issues daily, achieving a first-call resolution rate of 85%.• Diagnosed and troubleshot software and hardware problems in hospitals and clinics, reducing downtime by 10 hours.• Provided hardware and system support in outpatient clinics, helping reduce average issue resolution time by 40%.• Assisted over 500 students and staff by solving their technical issues, which resulted in a 30% improvement in user satisfaction scores, leveraging Python and Windows OS knowledge. Show less

  • IT Specialist

    Jan 2024 - Jan 2025

  • IT Mentor

    Jan 2023 - Jan 2024

  • IT Help Desk Assistant

    Dec 2021 - Dec 2022

  • Building Supervisor

    Nov 2021 - Sept 2022
• 

  First Solar

  Jan 2025 - now

  IT Specialist