Thea Muriel De Vera

Experience

• 

  Department of Foreign Affairs

  Apr 2013 - May 2013

  Student Intern
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  Teleperformance

  Dec 2014 - May 2016

  Tasked to manage and keep track of complaints made by customers under Vodafone NewZealand –discuss the complaint and assure that the customer is happy with the resolution.Coordinated with staff from different departments to guarantee that quality resolution and compensation, if applicable, is provided.Ensured that customer complaints do not escalate further to the media, lawsuits, and to third party agencies. Focused on resolving day-to-day issues with customers' mobile phones: general inquiries, bills, disputes, requests, as well as coordinating with several departments to achieve the desired result.

  • Complaints Manager

    Jan 2016 - May 2016

  • Customer Service Representative

    Dec 2014 - Dec 2015
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  Security Bank Corporation

  Oct 2016 - May 2023

  Responsible for customer acquisition and growth of newly solicited accountsResponsible for achievement of Pure CASA and cross-selling targets of Branch Banking GroupResponsible for marketing all Security Bank products ranging from deposit to consumer products. Ensures that all processed loan applications are pre-screened and encoded in accordance with existing scorecard measures to ensure higher chances of approval. Assists clients with the completion of their requirements and loan signing once approved. Show less

  • Sales Officer

    Aug 2018 - May 2023

  • Bank Teller

    Oct 2016 - Aug 2018
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  Casscapades Travel and Tours

  Jan 2019 - Aug 2023

  Executive Assistant

  • Manages the company’s social media pages• Responsible for replying to all chat and email inquiries on the page and email• Manages CEO’s calendar of events and meetings with the suppliers via Google Calendar• Answers and makes phone calls to clients and suppliers as needed and directed by the CEO• Creates itineraries and books accommodations via booking.com, Agoda, Airbnb, and Klook• Books airline tickets and processes visa applications through our liaison officer based in Manila• Manages group tours by coordinating with clients and suppliers to ensure all necessary requirements and documents are prepared and accomplished prior to departure• Compiles and uploaded all client documents and requirements via Google drive• Presents a monthly liquidated report for income and expenses and income Show less